The staff at the airport are friendly and I the pick up and drop off was OK. On my car drop off, last Monday, I left a pair of sunglasses between the seats in their case in the front seat, I know this for a fact because I remembered thinking that I must not forget them as I arrived. Inside the agency building the light was not so good and I didn't see them. In addition I was running a bit late for my check in, so was in a hurry. As soon as I arrived in Madrid, a few hours later, I called Surprice. They said they would notify the Lisbon branch. I then called the branch again after 8pm when the calls are directed to Lisbon.This time a woman answered and after answering many questions about my glasses, she confirmed that they had found them. They are Lowe. I was on boarding my next flight so said I would call the next day with pick up instructions, or to ask for them to be sent to me. I was unable to reach anyone so sent an email. Three days later no email response, so I sent another one. This time I got a reply saying that the glasses had not been found at all !!!! Eight days later after daily calls and emails I still have no response from the branch. Now, when I call the Lisbon office after hours (the only time they pick up the phone) I get the message that the mailbox is not on. This is very frustrating - all I want is the sunglasses back and I’m prepared to pay for them. I know that they were found because of all the questions I was asked! These are expensive sunglasses, so I will not let the matter rest.