Main issue is one of communication... there is none! I hired from Lisbon and have tried about 50 times to call them and no reply. Worse I was sent off in a car with a cracked windscreen... I realised shortly after I drive away so called them... central call centre... throughout the rental I was not given a copy of damage to the car... even after phoning Greece to request one. The damage was already there but I didn’t see it until the sun shone in it, and it wasn’t pointed out... no communication but grunts. Worse still the car broke down on the main highway, at night and I was alone ... because there was no water in the radiator. Police attended and the incident is logged with them. I was a. I landed yo buy mineral water and nearly 2 litres was needed! Surprice are not in the least bit concerned and have batted this matter between Lisbon ( Sandra Cruz the manager) and Greece head office. Sandra offered me an upgrade next time... which I don’t need, or a car for the same price as everywhere else but lower deposit... not sure what difference that makes. Currently I’m still awaiting clarification from Head Office in Greece as to what actually they are doing about this. Sandra Cruz said the car had no water because ‘we are very busy and these things happen!’ I would suggest avoiding this company as even when given the opportunity to put things tight, their solution is to ignore you!