DO NOT USE THIS COMPANY!!! SCAM ALERT! I have given 1 star only because I had too! This afternoon I should be driving around the coastline of The Bay Of Kotor, but instead I have the disappointment of not having my hire car. Email to AutoEurope:- I contacted your company (AutoEurope) about my booking Sunday afternoon after discovering our flight had been delayed. I was then transferred to the contractor, Surprice, in Tivat. From that contact I was asked to contact another number which would not connect. I rang the previous Surpice number but could not connect. I then went on the www & contacted Surprice directly (phone). Speaking to a representative I told them my flight was delayed & would not be able to collect the car that day. No problem. Or so it would seem. Monday morning I made my way to Tivat airport via taxi (12 Euros) & went into the Surprice office & all seemed ok. That, until I was told that ‘my’ car had been given to someone else & I would have to pay an additional €6 per day for a larger car. I said I didn’t want a larger car & that the fact that they didn’t have the car I had booked should not have been my problem? This is where things take a turn for the worse. The person I was dealing with (seemed to be the person of main authority) suddenly became quite aggressive. He told me it was my problem because I arrived late to pick up the car? I again said I did not wish to pay the extra fees. He then told me he was cancelling the booking. They, not me. I began to panic a little & asked over how many days would I be charged the €6 for. His reply was that he was cancelling the booking giving no further room for discussion. He then produced a cancellation form & asked me to sign it. I began to write down my reason for the cancellation on the form at which point he alarmingly raised his voice at me & stated that I couldn’t write anything on the form. I carried on writing despite his tone. At this point, & shockingly so, he slammed his hand down onto the form, scrunched it up into his fist & very angrily exclaimed I told you no writing! Feeling very intimidated with his aggressive manner & actually feeling very threatened (he was a large imposing man) I quickly left the office without adding anything more. A very frightening experience & one I have no wish to endure again. So, I have spent over £100 for a car I didn’t receive. At no point did I feel I had done anything wrong. I had communicated everything about my flight delay to both Auto Europe & Surprice & there seemed to be no issue? Never before when using AutoEurope have I experienced anything like this. In fact earlier this year, in Italy, I was offered a larger car at no additional cost to myself. The situation with Surprice had the element of a scam going on. This guy knew that by him cancelling the car hire Surprice would still have my hard earned cash & also free up a car to give to another customer. Easy money? Absolutely disgusting the way this was handled let alone the tone & manner of the man in the office. I can only ask now whether or not I will receive a refund & an apology from Surprice but can I make it quite plain here that the association with Surprice & yourselves (AutoEurope) needs very close scrutiny? Regards, Paul. Important note!!! If your flight is delayed to Tivat there is a chance you will be redirected to Podgerica, almost a 2 hour coach transfer from there to Tivat. This because flights cannot land in Tivat in darkness hours! Our flight was delayed by some 3 hours with Montenegro Airlines. We could not land in Tivat. We were supposed to land at Tivat at 16.30 hours. Instead, after being redirected to Podgorica, we arrived at Tivat airport at 23.30!! Car hire in Kotor - 40 euros / day. Be also aware that if you are a EU member Montenegro is NOT in the EU & ensure you have a tariff set up with your mobile phone provider! Or, turn roaming off on your phone! AutoEurope eventually gave me a refund. Do not use Surprice!