Anonymous
[London Heathrow] Either avoid this scam shop at all costs, or make sure that you take very detailed pictures when renting from this company, including from the alloys. I was just stolen £350 for damage which 100% was there before. I literally just drove 48 miles to my parking spot and back, making it not possible to scratch the alloys. As someone who rents cars very frequently and never paid any damage costs, I was stupid enough not to take pictures when renting the car. When I asked the salesperson to show me pictures of the last check out, he said he had none on record because the last rental was more than 3 months old (?) instead he showed me a check out report from March, funny enough the mileage on the car when “last rented out” was 3500 miles less than when I rented it? But I had a flight to take and had no time to argue- so I told them that they should take the 350 from my deposit - which they said it’s not possible and I need to pay with another card ? Doesn’t make sense and sounds criminal (and probably is criminal) but I have a flight to take to see my family, so I agree to pay the money stating that I will complain about this. What’s the point of deposit if not for paying damages? And then, when paying this mysterious 350, I wanted to pay with my credit card (so that I can open a dispute) but then I had to pay with my debit card ? Ridiculous scam company. To be avoided
3 years ago
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surprice car rental has a 1.2 average rating from 292 reviews

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