Swale Heating made me ill Swale Heating made me ill. My flat is like an ice box because the central heating pump is broken. This has been intermittent for months and they should by now have had accurate notes of the problem on their system. Total time wasted listening to Swale recordings of "Please wait your call is very important to us" must be around 10 hours by now. They keep sending the same unhelpful incompetent person. On each occasion he walks around, just looking, holding on to his briefcase, doing literally nothing, takes a photo of the boiler at the end of each visit. Then he leaves saying he can neither fix it, tell what is wrong, nor tell me what he intends to do next. When I speak to an "agent" after listening to the recording for another hour, none of these agents have any idea what pain and frustration Swale Heating are causing to customers by running their business in such a shoddy manner.