Swale Heating Reviews

Name: Swale Heating
Rating: 1.56

1.6 Rating 163 Reviews

13 %

of reviewers recommend Swale Heating

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1.6

Based on 163 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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Swale Heating 1 star review on 2nd October 2024

Karen

Anonymous

Anonymous // 01/01/2019

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“Sent emails to Swale Heating about bad experience with them...was told my complaint was passed to manager. I hadn't heard anything for whole month, so I persued second time, was told same thing...my complaint was passed to manager. Again hadn't heard anything back bout three weeks. So I persued third time, oh what a surprise, was told same bloody thing...my complaint will be passed to the manager...and guess what, 7 days later still ain't heard bugger all!!!....cowards that's what you are can't be bothered to face your customers and sort out problems YOU caused!”

Helpful Report

Posted 1 day ago

“I will be honest, it was a pig of a job to get my boiler fixed and back working, however, it is now working. Furthermore, it wasn't the ability of the engineers (they were top lads under immense pressure to deliver the amount of jobs they needed to complete everyday), it wasn't the admin lot (they were a pleasant team that were also under pressure to give the level of service they needed to deliver that they would expect themselves), it wasn't even the director (Derek, a top lad under pressure to keep his company afloat in ridiculous circumstances, and his employees working, which is caused by the car-crash of governments we all have to deal with). I too wanted to shout at someone to get the job done - BUT... it wasn't Swale Heating - they get 5 starts - this muppet show in Westminster get minus 5 stars for so many reasons... So please shout at the correct people!!! I mean it when I say thank you and well done Swales Heating!!!”

Helpful Report

Posted 2 days ago

“I’ve had no heating for a month got a baby and 2 disabled girls it’s freezing in here keep sending people out and they just don’t seem to care this is so poor and they don’t care about there customers”

Helpful Report

Posted 4 days ago

“Wow I can not belive how terrible your service is. You really managed to trump yourself not only did you not answer my call when I stayed on hold for 2 hours you never turned up for my appointment and I didn't even get a call to say that the engineer wouldn't make it to rearrange. I have had 3 separate people out in the last 3 weeks as I have been without heating in the coldest time of the year. I am utterly disgusted in how you treat you customers. My children are frozen. If I could give less then 1 star I would as you don't even deserve that one”

Helpful Report

Posted 1 week ago

“My 87 year old mum with no heating on the phone on hold for two hours before it cuts to answer phone...hope? No...line goes dead. This is not a service How did you communicate with the company? WE DIDN'T How quick did the company reply to your queries? THEY DIDN'T How would you rate the customer service you received? WE RECEIVED NO SERVICE zero stars”

Helpful Report

Posted 1 week ago

“Swale engineer performed "temporary repair" to my boiler on Sat 23rd Nov to give restore my heating after freezing for 22 hours. Have tried several times to phone but never get below 11th in the queue. Have sent 2 web chat messages but they are never on line. Have sent 3 emails with just an automated response saying they aim to get back to me within 24 hrs! Got a response from the last one asking for my address!!! Also no letter advising of my annual service this year. I have been a monthly direct debit customer for 11 years now but something has gone badly wrong with this company. Not enough staff? I have had enough now and having read all the other reviews am seriously considering cancelling my contract. I cannot afford to pay for a non existent service.”

Helpful Report

Posted 1 week ago

“My 73 year old mum has had awful experience!! Called out as heating & water went off. Supposed to come within 24 hours. (Didn’t!!) Cand and supposedly fixed! Next day went off again. Waited over 24 hours in freezing cold again (It’s November). Same engineer, supposedly fixed. This lasted the evening & went off. Called out again! Maybe third time lucky!! Now not coming out at all & wil order a new boiler. In the meantime it’s still November and my Mum is without heating & hot water! 29/11/2024”

Helpful Report

Posted 2 weeks ago

“My 80 year old father has had 5 call outs in the past month, 4 for the same fault that was not fixed properly. He's supposedly a 'priority' customer who pays a fixed amount per month to get quick call outs works he needs them. Two appointments this week for a new fault have been cancelled (first one the engineer just never showed) and the latest moved to... Next week. Pressure is off the gauge it's so high, and therefore there is no hot water or heat. It's been icy, Dad has very low immunity and is not well. Some sort of priority service that Swale run, eh? If they show next week and fix the fault, that's good. If not I'll be taking this further.”

Helpful Report

Posted 2 weeks ago

“Didn't arrive when booked and paid for. Only let us know at the end of the day. The rearranged engeneer spent approximately 15 minutes to service the boiler, switched the heating and hot water on, said it will warm up and left, no other communication or feedback. Complained and asked for the boiler to be serviced properly and compensation for our inconvenience. Said they would redo the service and discuss matters. When another engineer came he knew nothing about our complaint and only came to check the radiators and filter. We explained to him what we expected and he left saying I will ring in, but it is no quicker for me than you. We never saw him again. The following week a Mr Little phoned 28th October, said they do not give any compensation for our loss of time, now 3 visits, but would make arrangement to have the boiler serviced properly. We have not heard another word. Don't use this company if you want a good service and not a total waste of your time and money. You spend hours waiting and trying to phone. We never got higher than 18th in the queue.”

Helpful Report

Posted 3 weeks ago

“A total waste of time. It's below freezing out side and we had no heating for 8 weeks now. My wife has a nurse that comes evey other Wednesdays that has now said the house is to cold to put a needle in to my wife.and sit here for 6 hours whilst the wife has the infusion. My family all have children and carnt visit because the house is to cold for there baby's. 4 hours on the phone to only be cut off. Thay are a waste of time. Swale should not have contracts if thay can not do the work”

Helpful Report

Posted 3 weeks ago

“I BOOKED AN ENGINEER FOR THURSDAY PM NO SHOW IVE BEEN NO 1 ON QUE ON PHONE FOR OVER 1 HOUR TERRIBLE SEVICE BEEN WITH THEM FOR OVER 10 YEARS WONT BE RENEWING”

Helpful Report

Posted 3 weeks ago

“Awful! You can not get through on the phone and watsapp messages are an automated reply. No heating or hot water all week and no idea when its getting fixed.”

Helpful Report

Posted 3 weeks ago

“If you live in social association housing forget swale heating you come last in the queue. I been 1 hour now waiting on the phone and still waiting Sheila”

Helpful Report

Posted 3 weeks ago

“Terrible service. Don't answer emails or telephone. WhatsApp only gets delayed response. Engineers turn up in afternoon for morning appointment with no notification.”

Helpful Report

Posted 4 weeks ago

“Absolutely totally useless company. Been with them for 10 years, never called them out for a repair, paid monthly for plan and three boiler services out of ten let down. DID NOT TURN UP. No notification and no call to explain. Always excuses engineer called in sick, had emergency call, one even pushed crumpled note in letterbox 7.30pm stating I was not in even though I had waited in all day. Only found this out by phoning which took a lifetime to get hold of someone. Heaven forbit if I ever have a breakdown. Do not use this poorly run company.”

Helpful Report

Posted 1 month ago

“Impossible to get through to them by phone WhatsApp or live chat. Not impressed! Just want to know when an engineer will come to fix my boiler .”

Helpful Report

Posted 1 month ago

“Unfortunately there is no option on giving a 0 score. Swale Heating have been dealing with a repair for the past 3 weeks. After several emails with different member of staff, several no shows we are still waiting. After calling their office for around the 5th time I was informed that no one had ordered the part, which explains the no shows. The part was supposed to be fitted this morning and still nothing. There is a lot of information I can add to this to show how clients are treated by Swale Heating. I have now had to inform all my clients I have who are using Swale to find an alternative company. I WOULD NOT USE THEM FOR ANY SERVICE.”

Helpful Report

Posted 1 month ago

“Booked boiler service. Took a day's holiday only to have appointment cancelled 1 hour before arrival! Arranged 2nd boiler service. Took a day's holiday only to have appointment cancelled again! Not a very good service! And I'm running out of Holiday!!”

Helpful Report

Posted 1 month ago

“They are useless”

Helpful Report

Posted 1 month ago

“This company took my radiator off one year ago still have not replaced it they cancel change appointments turn up and measure and hand the job to someone else and never gets done they don’t push the bell I’ve probably cancelled work 10 times for them I’m going to make a complaint.”

Helpful Report

Posted 1 month ago

Swale Heating is rated 1.6 based on 163 reviews