Swale Heating Reviews

Name: Swale Heating
Rating: 1.56

1.6 Rating 132 Reviews

13 %

of reviewers recommend Swale Heating

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1.6

Based on 132 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

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“They dont answer the phones even in an emergency, they dont listen to you particularly as a female, they lie, they make you feel as if you are stupid, they are horrendous beyond belief!!!!!”

Helpful Report

Posted 1 year ago

“Called Swale Heating via Housing Association to advise them that we had no hot water or heating. We are a vunerable household of one frail 91 year old lady with dementia. A 60 year old with severe breathing problems and her husband who is 62 and partially disabled. After holding for nearly an hour I told the person what was happening and the error code on the boiler. This boiler was serviced in November 2022. I stated we are a very vunerable household and my 91 year mum who lives with us may have pneumonia. All of this was completely ignored by Swale. I rang back around 3pm same day (today 18th Jan 2023). The person who "finally" answered the phone said they had NOT been told that we were vunerable and were we aware that we had an appointment for the following day (19th Jan 2023!) No time given BUT the engineer would call us on the day. We are all frozen. I have recently been in hospital with severe chest issues and do Swale care? NO. My elderly mother is cold and her chest is getting worse. I hope she is not admitted as I will hold Swale responsible. Sort out and prioritise your vunerable customers first. I want this sorted by early morning on Thursday 19th Jan 2023. Your Head Office will be called first thing. NOT IMPRESSED”

Helpful Report

Posted 1 year ago

“Disgusted with the service. It is currently-2.2 degrees outside and my heating is not working. I have paid for a service plan for 7 years and they say they can not come out for another 14 days. Diabolical. Absolutely disgusted with their service. If I could have scored a minus for the review I would have. Do not use this company!! Even when booking my annual service they never turn up on time or even the day that the appointment is booked for.”

Helpful Report

Posted 1 year ago

“Customer services is awful. Takes ages to get through. Been trying to get through all day, currently been waiting 33 minutes.”

Helpful Report

Posted 1 year ago

“Swale came in to replace my old boiler, started the job in the beginning of December it's January and still not complete, was left over Christmas and the new year with a cold home after recently suffering a double lung collapse and with problems with ambulance services over Christmas and to date its been a very scary Christmas for me. Thank swale heating!”

Helpful Report

Posted 1 year ago

“For 7 years i have been a customer , paid £100s for peace of mind , when my Boiler broke down they left me without Gas for 9 days during the December cold spell. Awful to deal with, they don't respond to messages left, wait times on hold over an hour. they don't honour appointments. they don't respond to complaints. Boiler service rebook after rebook. I had to use electric to heat home and water costing me over £400 - be warned - Swale heating are awful”

Helpful Report

Posted 1 year ago

“We were left without heating and hot water over Christmas and could not get in touch with you absolutely abysmal service I would not recommend youdzQ”

Helpful Report

Posted 1 year ago

“Well I have serious health conditions my boiler broke down before Christmas they called but couldn't wait for me to answer the call ...I called them back was on the phone hours holding ....now the nearest appointment to get boiler fixed us 10th Jan ...if they come ......I could die my heating bill I'm dreading someone over Christmas told me to turn it if at isolating switch whicheans no heating or hot water ....I pay for a service which it seems I don't get”

Helpful Report

Posted 1 year ago

“If you could give no stars I would they lie make appointments and never turn up.they said they would be with me that afternoon and only came four days later.do yourself a favour use another decent company.stay clear of swale.”

Helpful Report

Posted 1 year ago

“Had trouble with our 3port valve Just had a new one fitted a couple of weeks ago This will be the third supposedly new one In about 6 months Within days started having problems Engineer came out First sad there was no power going to the room stat Then said it needs a rewire Then said it needs a new 3 port cover Then says it’s all working ok now He leaves 2 days later heating won’t come on automatically We have to move the cover on the 3 port valve then it switches over to heating Got a call on Friday from swale They booked an engineer to come out on Monday after 4.30 pm Got a call Monday around 11am saying he will attend between 12 & 1 I explained it’s booked for after 4.30 Not heard anything since from swale Still having to move the cover to get the heating on Totally incompetent company Just look at their reviews Absolute joke of a company Stay well clear of them”

Helpful Report

Posted 1 year ago

“Ok so little update on our heating problem After weeks of problems Guy comes out says it needs a new 3 port cover Which was a new one days earlier Then says the wiring needs redoing So Friday an appointment is made for today after 4.30 pm Got a call at 12 today saying there on the way to fix my heating You could not make it up They have not got a clue”

Helpful Report

Posted 1 year ago

“Absolutely rubbish. No water .they came Monday to fix heating now no water cowboys they are rubbish one thing after another. Optivo need to get rid of these cowboy contractors. And get professional who no what they are doing.jokers.”

Helpful Report

Posted 1 year ago

“For the second year in succession, engineer is late. Second year in succession, cannot contact Swale by telephone or live chat. Email and just get a response that is quite obviously an auto reply. They have my money and now do not want to fulfill their obligations. Just do not bother with these wasters.”

Helpful Report

Posted 1 year ago

“4 months without heating. Find someone else to do any repairs to your boiler”

Helpful Report

Posted 1 year ago

“I arranged an appointment for Swale Heating to visit my home as my boiler was playing up, and I was not recieving enough hot water through my bath tap. The repairman came to my house and said he needed to order a part for my boiler to fix the problem. A week later an engineer from Swale arrives at my house he has the part I let him in to fix my boiler only to discover he has ordered the wrong part so I now I have to wait for them ot re order the part and fit it, meaning another appointment. The engineer was ingenious enough to offer me a temporary solution that would get my hot water working unfortunately the temporary solution lasted less than a day and I was back with hardly any hot water. Various engineers have come to my home to fix my boiler problem but none have been able to do so, it's always the same answer "I have to order the part", and I am kept waiting. I am sick and tired of Swale Heating, they appear to be shambolic and clueless.”

Helpful Report

Posted 1 year ago

“Never turn up when ment to that's ok but when you take hoilday for them to come not funny”

Helpful Report

Posted 1 year ago

“One of the worst company's I have ever dealt with. 2 weeks ago I was told that the pump in the boiler was gone. And was told by engineer not to turn on boiler as the pump will blow. They said they would order one in the meantime was advised not to use boiler. No heater supplied I mean nothing. Could not get hold of anyone in there office and when I did was canned anwsars. They left my parents with no heating or hot water for 2 weeks. Both my mum and dad are in hospital know with hyperthermia this is one of the worst company's I have ever had to deal with I wish I could give them a zero star review as the service provided is of the poorest quality. I would also advise the local councils to stop useing this company has all negitive reviews and out of 100% only 20% of customers had work completed on time. Very poor”

Helpful Report

Posted 1 year ago

“After reading hundreds of complaints about Swale Heating it just proves I was right to complaint to thrm but they IGNORED it .They have tried to civeruo everything with LIES when one of the Unprofessional workers turned up and my home on 2nd day LATE after not even turning up the 1st day making me wait in all day for nothing. I made my concerns and complaints and told my Landlord of 29 years ONE HOUSING what happened & i was forced go move out of my home for 5 days because of Swale Heating UNDER TRAINED member of staff.They havd tried to pass the busk back to my landlord to sort out. How Dare They SWALE HEATING when they caused the problem they now have till FRIDAY to resolve this matter or Ill gladly take a legal/ test case against them and SUE for £10.000 plus costs to Expose them.They are fit for this work even their staff complaint about them .Cowboys that indangor lives. Swale Heating you have till Friday 21st oct 2022 5pm .This is your last Warning. How dare you indangor my life and others and hoe dare you ignore my concerns & complaint. This is between me and you not my landlord .YOUR THE PROBLEM SWALE HEATING .Please do not waste your time using this company or its unsafe/under trained staff AVOID SWALE HEATING at all costs .It could just safe your life by NOT using thrm & using a more professional Company .”

Helpful Report

Posted 1 year ago

“Have been waiting a year for my flue to be cemented in outside. First time didn't show up 2nd time turned up late without a long enough ladder. Waited a month for my apt today which was supposed to be between 12 and 1.30 they are still not here. No one answers the phone absolute joke”

Helpful Report

Posted 1 year ago

“They come round order a part come back a week later, change the part that part doesn't fix it. Must be another part needed. I had 7 new parts fitted with no joy before they said they'll send an expert in. I thought they were all experts? I've had 2 days off work waiting for an engineer who no shows. Avoid these crooks at all costs.”

Helpful Report

Posted 1 year ago

Swale Heating is rated 1.6 based on 132 reviews