My 80 year old father has had 5 call outs in the past month, 4 for the same fault that was not fixed properly. He's supposedly a 'priority' customer who pays a fixed amount per month to get quick call outs works he needs them. Two appointments this week for a new fault have been cancelled (first one the engineer just never showed) and the latest moved to... Next week. Pressure is off the gauge it's so high, and therefore there is no hot water or heat. It's been icy, Dad has very low immunity and is not well. Some sort of priority service that Swale run, eh? If they show next week and fix the fault, that's good. If not I'll be taking this further.