Swale Heating Reviews

Name: Swale Heating
Rating: 1.45

1.5 Rating 205 Reviews

10 %

of reviewers recommend Swale Heating

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1.5

Based on 205 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Swale Heating 1 star review on 2nd October 2024

Karen

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I will be honest, it was a pig of a job to get my boiler fixed and back working, however, it is now working. Furthermore, it wasn't the ability of the engineers (they were top lads under immense pressure to deliver the amount of jobs they needed to complete everyday), it wasn't the admin lot (they were a pleasant team that were also under pressure to give the level of service they needed to deliver that they would expect themselves), it wasn't even the director (Derek, a top lad under pressure to keep his company afloat in ridiculous circumstances, and his employees working, which is caused by the car-crash of governments we all have to deal with). I too wanted to shout at someone to get the job done - BUT... it wasn't Swale Heating - they get 5 starts - this muppet show in Westminster get minus 5 stars for so many reasons... So please shout at the correct people!!! I mean it when I say thank you and well done Swales Heating!!!”

Helpful Report

Posted 5 months ago

“Helpful and knowledgeable service engineer who listened to any questions I asked and answered them well.”

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Posted 8 months ago

“Dear Swale, Faisal was amazing (the gentleman who came to run the annual safety check). It was 30°c outside and he was still smiling. Excellent service all the way round - communication on the day and the exemplary job in adverse conditions! Thank you very much,”

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Posted 10 months ago

“we have had ongoing issues with the radiators and boiler and had several engineers sent that were not very helpful. However, we had an amazing experience with Mr Shekkar, he is very polite and knows what he is doing. he managed to solve our ongoing issues quickly and I am so pleased with his service.”

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Posted 11 months ago

“Alfie from Swale came round and serviced my boiler on the day specified he was very clean polite and professional Thanks”

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Posted 1 year ago

“Faisal Haroon visited me twice to solve the many issues with my boiler. If Faisal is who comes to help you when you are cold, you are blessed. His knowledge is deep, and his manner kind and understanding. He went beyond to even fix and bleed the radiators and now my old boiler is fixed and serving me well, and I can have the hot bath I have been longing for. All the stars for the service.”

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Posted 1 year ago

“Very happy”

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Posted 2 years ago

“I Have Had the Privilege of not 1 but 2 Brilliant Engineers around my house in the Last 2 days Trevor and Darren ,ive received top class Gentlmen Proffesionals ,done Excellent Job took a long time and been awkward job time consuming ,but both cheerful hardworking ,polite ,and a pleasure, to have in my home ,and my boiler is now tip top ,Cant thank Trevor and Darren enough lovely to see for myself there is a Company that still has ,Emplyees that are Top Class Proffessionals they earn every bit of thier Pay Packet please pass my Grattitude on yo these two Top Blokes , ,ty in advance”

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Posted 2 years ago

“Excellent operative. James Murphy was competent, professional, and a master of his trade. I would refer him to anyone in the future.”

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Posted 3 years ago

“The engineer , Daniel , was on time , very professional , tidy and bang on time with a phone call to let us know he was on his way 10 out of 10 , thank you Swale and thank you Daniel”

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Posted 4 years ago

“I emailed Swale Heating in the morning letting them know I had a problem with the boiler and within an hour received a phone call to book an engineer that afternoon. He turned up promptly was very friendly and informative and fixed the boiler within half an hour. Fantastic service as always from everyone at Swale Heating”

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Posted 5 years ago

“I have had very varying experiences with swale heating some very negative indeed. However I have had a good response recently when the boiler broke down and also today when I had the annual service done. The engineer was pleasant and as far as I could tell did the job competently.”

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Posted 5 years ago

“Happy at this years annual service engineer very knowlegable and efficient”

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Posted 5 years ago

“Engineer had a professional attitude and went about his work efficiently.”

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Posted 5 years ago

“good service . nice chap to deal with”

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Posted 5 years ago

“Great service , brought my appointment forward quickly , when I called up to explain my boiler had broken since the original booking . Mr B , Peterborough .”

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Posted 6 years ago

“fitted me a new boiler. great service and an unbeatable price. plus the installer did a tremendous job cleaning up after himself!”

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Posted 7 years ago

“Booked an appointment for Swale to quote on installation of a new Gas central heating boiler. The representative called to let us know that he would arrive within 20 minutes and did so. A very professional and personable young man did a thorough inspection of the current installation and gave us advice on the different systems available. At the end of the procedure we were given a detailed breakdown of the work necessary and a price, which seemed very reasonable. No pressure was applied to get agreement to the work there and then. All in all a very easy procedure.”

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Posted 7 years ago

“From Home visit, Estimate through to Installation and Completion Swale were amazing and thoroughly competent and professional throughout. Price was good for quality of work. I really easy stress free experience. Not once did I feel pressured and the estimate of works was exactly what I needed with no attempt to boost the cost with stuff I did not need. I am really pleased with Swale and felt I just had to post this review. A+++++++++”

Helpful Report

Posted 7 years ago

Swale Heating is rated 1.5 based on 205 reviews