The problem I have had with this company is they don't turn up to the appointments they make. They give you an appointment slot which is either all morning or all afternoon and they just don't turn up. It's now been at least 6 times they have failed to show up for an appoinment although recently they have had the decency to let me know they couldn't make the appoinment time. I'm still under threat of legal action from my landlord who claims to understand the difficulty I'm having despite warning me I'm about to receive an injunction for not granting access, a conversation which was had inside my home while granting access to the landlord so I really don't understand this situation. I don't understand why I'm being prosecuted or why they want to take me to court, it's like they don't understand I'm human or how they are impacting my life and welfare. No human would be able to treat someone like this and look them in the eye so why are swale doing it to vulnerable people who don't have a choice about the situation they are in.