Every year these people make an appointment for me without contacting me, to see if it is convenient. I contacted them telling them that this years time and day they had made for the appointment was not convenient (less than a weeks notice ALWAYS), then this morning, someone turns up. I don't know how he got in, but a huge bloke was banging on my door and he clearly wasn't happy when I said that I had cancelled this appointment last week. I felt obliged to let the angry man in. WHY ARE SWALE INCAPABLE OF SENDING A LETTER ASKING PEOPLE TO CONTACT THEM RE A SUITABLE TIME? WHAT IS WRONG WITH THIS COMPANY? I made them very aware that I have a health issue and need to know the dates and times of works. I AM ABSOLUTELY FURIOUS This is not what is known as customer service This is bullying tactics so SWALE can get what they want, I'm guessing MONEY, awful!