Unfortunately there is no option on giving a 0 score. Swale Heating have been dealing with a repair for the past 3 weeks. After several emails with different member of staff, several no shows we are still waiting. After calling their office for around the 5th time I was informed that no one had ordered the part, which explains the no shows. The part was supposed to be fitted this morning and still nothing. There is a lot of information I can add to this to show how clients are treated by Swale Heating. I have now had to inform all my clients I have who are using Swale to find an alternative company. I WOULD NOT USE THEM FOR ANY SERVICE.