Phoned to ask technical advice (As mentioned on their recorded message system) on a boiler system Swale fitted a few months ago. Told cant give information advice over the phone and i would have to pay£80 upfront and they would send an engineer out. Phoned manufacturer of component that was not working properly.Manufacturer sorted the problem over the phone in two minutes and did not charge me! Thats proper customer service! A bit different that Swale wanted to offer ,Unbelievable!!
5 years ago
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