I recently purchased a sword and overall, I'm quite satisfied. Website is well designed and user friendly, easy to navigate, and I placed an order without any issue. Customer support could use improvement. the responses were helpful but the time between replies was quite long, maybe due to only one person managing customer support? Catalog is decent and there is quite some variety. But I was disappointed I could not find the specific sword I wanted and settled for a different one. The shipping process was quite smooth but the package arrived later than expected. I would consider purchasing again but I hope to see improvements.