Bought a tap which was on sale reduced when the tap arrived it was cheap snd lightweight really poor condition. Wasn't impressed this had a life type guarantee I doubt it would last 12 mths. Really poor. Contacted them via chat no phone number pointed out this. C/S wasn't interested arranged courier to collect at my expense of course. This was advertised as a premium item it's never been that. They weren't interested lve now read ppl are having issues in getting their money bk. I will not hesitate to contact trading standards and my payment company and take the matter further. I wouldn't recommend this company