Tap Warehouse Reviews

Name: Tap Warehouse
Rating: 1.91

1.9 Rating 46 Reviews

24 %

of reviewers recommend Tap Warehouse

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Phone:

0845 900 3230

Location:

Unit 7 Station Approach, Bournemouth United Kingdom
BH1 4NB

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Tap Warehouse 1 star review on 28th November 2024

Lewis

Tap Warehouse 1 star review on 7th October 2024

James Bentley

Tap Warehouse 1 star review on 13th May 2021

A Hopkins

Anonymous

Anonymous // 01/01/2019

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“Faulty tap. Missing components. Tap warehouse will not accept a return. They ignore trading laws. Criminals!!”

Helpful Report

Posted 1 week ago

“Terrible company, would never buy anything from them again. Faulty goods from the start and the technical helpdesk refused to accept. Their solution for poor tap was that my water tank should be at least 5 storeys above the ground floor to get decent water pressure to use their taps on the ground floor - absolute comedy. The items is poorly made and/or faulty. They wont accept it. These guys should attend a business school not running a business!”

Helpful Report

Posted 1 month ago

“What an awful company to buy from. Advertised sinks in the Vellamo range in 5 different colours, we chose stone, a creamy white colour. Left instruction for fitter to check it over for damage while we went away. Shock horror when we returned - a nice sink but completely wrong colour called Beige, not a listed colour from the range - see pictures for difference. TAP WAREHOUSE completley washed their hands saying manufacturer calls this colour Beige and yet they advertise and post photos on therI webpage of a cream colour, calling it stone. DO NOT BUY FROM TAP WAREHOUSE FRAUDSTERS ADVERTISING DIFFERENT PRODUCTTHAN DELIVERING”

Helpful Report

Posted 2 months ago

“I order a sink for my kitchen over a week ago and selected next day delivery. It was the last item I needed to finish a kitchen renovation. The first failed attempt was on me. The delivery was attempted right after the builders had left for the day and before I got home from work. So I selected a redelivery for the next day to a service point. The next day the service point rejected it. Try 3, I contact TW who ensure me that they will make sure they try to deliver again to my actual address and have spoken to the delivery company and driver to ensure this would happen and wouldn't get missed. I work from home all day to be here to receive the package at any time. And surprise surprise, it never shows up. It's now been 8 days since next day delivery was supposed to happen, and I'm still without a sink and now going to have to start from scratch with another company. I've also wasted two days of my builders time as he's been here when it's supposed to finally arrive twice to install.”

Helpful Report

Posted 8 months ago

“Bought a tap which was on sale reduced when the tap arrived it was cheap snd lightweight really poor condition. Wasn't impressed this had a life type guarantee I doubt it would last 12 mths. Really poor. Contacted them via chat no phone number pointed out this. C/S wasn't interested arranged courier to collect at my expense of course. This was advertised as a premium item it's never been that. They weren't interested lve now read ppl are having issues in getting their money bk. I will not hesitate to contact trading standards and my payment company and take the matter further. I wouldn't recommend this company”

Helpful Report

Posted 8 months ago

“I purchased a whole renovations worth of kitchen and bathroom taps etc. The quality of the fittings was high and when I had an issue with a missing piece they quickly replaced it. The lady managing the emails was prompt, polite and efficient in her job. I highly recommend this company.”

Helpful Report

Posted 9 months ago

“I bought a kitchen mixer tap in July 2023. It broke in December 2023. Tap Warehouse refuse to refund me. On their website it shows that this tap has a 10 year guarantee. It lasted all of 19 WEEKS. The thread on the hot water tap handle wore away so that it wont turn on or off but just goes round and round. The upright part has loose and wobbly joints is insecure. Their customer service is obstructive. Dreadful quality product . They offered only a replacement hot water tap handle but ignored the other faults. The guarantee is not honoured.”

Helpful Report

Posted 11 months ago

“I order a small ceramic sink to fit a 500mm sink base unit which Tap Warehouse were the only suppliers to sell this. Just before dispatch, I realised that the sink base unit was 700mm so I contacted Tap Warehouse to ask if I could change the order and they were so accommodating. My new sink looks beautiful and delivered on time, just have to plumb it now. Thank you”

Helpful Report

Posted 1 year ago

“The most useless company and worst service in the UK”

Helpful Report

Posted 1 year ago

“ITEM ARRIVED DAMAGED, TAP WAREHOUSE REFUSES TO REPLACE, INSTEAD EXPECTS US TO RE-PURCHASE THE ITEM! Don't think I need to go into more detail than that, it shows the type of company they are and the very poor customer service, they provide. Will not buy from them again,”

Helpful Report

Posted 1 year ago

“First basin arrived faulty as in snapped, then returned. New one came handle and draws do not close properly. Apparently, it is my fault, and that is my fautl Poorly made product overall. Would stay clear of them.”

Helpful Report

Posted 2 years ago

“STAY CLEAR. A warrenty is NOT hounered or respected. If your tap was to breaks before the warrenty prieod ends you will have to buy a new tap. No tap replacement, no information about replacements parts etc. Parts that were needed were non standard parts that can't be found in a plumbers merchants. Depsite asking repeatly for a manager to phone me to discuss this issue. The request was completely ignored. This went on for weeks. Any reply to this thread where they sound like they want to help should be ignored.”

Helpful Report

Posted 2 years ago

“Awful! Although being promised a refund within 14 days for a swapped item, (also returning it in the agreed manor, and reporting faults in the agreed timeframe) they seem to think they can: 1. Dispute the refund altogether 2. After presenting evidence delaying refund for as long as possible There is no phone number to call, so you are left at the mercy of people responding to emails (or being ignored altogether). They have effectively stolen £260 from me - it may be a lot more if they 'forget' to send the replacement I paid for!”

Helpful Report

Posted 2 years ago

“I bought an item from Tap Warehouse but quickly recognised it was not a suitable fitting. I returned the item in 4 days under distance selling regulations requesting a full refund. Despite having full proof of delivery of the returned item to Tap Warehouse a refund has not been forthcoming. The staff can only be contacted on 'chat' but this is a complete waste of time as they promise much but do nothing. Emails are blocked and after a thorough search I, like other reviewers, found there is no address for customer services. This company is trading illegally as they are in contravention of the Consumer Rights Act 2015 by refusing refunds on items returned within the distance selling timescale. Their usual ploy is to ask you to provide proof of return of of the item giving you the email address to reply. I made 4 attempts to email them but each time the mail is 'undelivered', i.e., blocked. I don't know how their staff sleep at night. No integrity and no conscience would help! I will ensure the appropriate authorities are aware of this firm but in the meantime AVOID Tap Warehouse and Beyond Retail and associated traders.”

Helpful Report

Posted 2 years ago

“Rang 3 plumbers as old shower was dripping but no reply so decided to fit my own , and chose Tap Warehouse , l was pleased with the price,quality, and packaging, and how soon i received the showero fitted it in 2 and a half hours 🙂”

Helpful Report

Posted 3 years ago

“Disgraceful service and lane excuses. Paid £264 for a Butler & Rose "Catherine" toilet, cistern and seat. Arrived with a damaged Cistern with two cracks. Sent the cistern back. They sent a replacement. The plumber arrived and installed the toilet, and commented that the cistern did seem to be compatible with the toilet, it looked small, like a cloakroom cistern. The toilet seat sat several inches higher than the top of the toilet, and sat on the flush handle, which has after one day damaged the toilet seat. Did not look like the toilet I purchased. It looked odd. I checked the Web site to discover, they had sent me the wrong cistern. The toilet I ordered was a Butler & Rose "Catherine" close coupled toilet, the replacement cistern was off a Butler & Rose "Darcey" low level toilet. A different size, shape, and looked totally different. I now find that Tap Warehouse will not change the Cistern, or offer any solution. After three emails, several photos and messages, they are now ignoring me. Disgraceful service and a useless toilet. £264 wasted. Buyer Beware. Do Not Buy from Tap Warehouse.”

Helpful Report

Posted 3 years ago

“Should be able to give - stars Bought a copper colour sink Paint coming off paid over £300.00 for Madly made item they make it hard for you to return the item and you have to pay for the privilege DON’T ORDER FROM THEM BAD SERVICE POORLY MADE NO CONTACT DETAILS NIGHTMARE!!!!! AVOID”

Helpful Report

Posted 3 years ago

“Alice Whitemore is an absolute gem. She went above and beyond in outsourcing the product that I needed, no other company has even offered me that service she's an asset to the company. If some how could reach out to management I would tell them to give her a raise She deserves it.!! Thank you again Alice your a legend.”

Helpful Report

Posted 3 years ago

“I bought the Harbour Status Concealed Shower Valve, Fixed Wall Mounted Head & Slide Rail Kit. The item is painted black and the black paint flaked off within months of using it. Tap Warehouse replaced the item, but the same thing happened again. I am now trying to get this one replaced, but customer services are impossible to get hold of. I regret using this company.”

Helpful Report

Posted 3 years ago

“Bought a toilet cistern which had a mark on the side, they were not interested and never came back to me when I contacted them, steer clear.”

Helpful Report

Posted 3 years ago

Tap Warehouse is rated 1.9 based on 46 reviews