Tap Warehouse Reviews

Name: Tap Warehouse
Rating: 1.95

2.0 Rating 44 Reviews

25 %

of reviewers recommend Tap Warehouse

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Phone:

0845 900 3230

Location:

Unit 7 Station Approach, Bournemouth United Kingdom
BH1 4NB

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Tap Warehouse 1 star review on 13th May 2021

A Hopkins

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Complete and utter rip off. We ordered the Butler and Rose double bowl belfast sink for £199.00 because it had good reviews on their website. What was delivered was a RAK sink which I could have bought for £70.00 cheaper. Butler and Rose is just a fancy designer name this company has dreamt up to fleece customers by giving the appearance they are offering a more premium unique brand. The didn't even hide the fact it was a RAK sink. It came in a RAK box with RAK on the delivery paperwork. You thought they might have stuck a 'Butler and Rose' sticker on it to try and mask the deceit. This is nothing short of a scam and I will be following this up with trading standards and BBC Watchdog. Buyer beware as I wouldn't be surprised if they are pulling this stunt on other products on their site.”

Helpful Report

Posted 4 years ago

“I wish I could leave 0 star! The service is simply disgraceful!! They take your money and good luck on delivery. They firstly said that the item was in stock and they have check with their supplier (lie lie lie!) then they apologize that delivery might be a little delayed, then suddenly the item is not available anymore (??!!) and here I am, I still don't have my sink while they definitely have my money!!! AVOID!”

Helpful Report

Posted 6 years ago

“Tap Warehouse also know as Beyond Retail Ltd took my order for products they didn't have and then they tried to source them which inevitably led to unacceptably long delivery delays. Their strategy was to string me along with promises of 4 to 6 more days etc etc The reality is that they knew when they took my order (and my money) that the delivery date that they glibly promise is unachievable. Sound familiar? My experience is replicated in a depressing number of other reviews.”

Helpful Report

Posted 6 years ago

“I bought an item from Tap Warehouse but quickly recognised it was not a suitable fitting. I returned the item in 4 days under distance selling regulations requesting a full refund. Despite having full proof of delivery of the returned item to Tap Warehouse a refund has not been forthcoming. The staff can only be contacted on 'chat' but this is a complete waste of time as they promise much but do nothing. Emails are blocked and after a thorough search I, like other reviewers, found there is no address for customer services. This company is trading illegally as they are in contravention of the Consumer Rights Act 2015 by refusing refunds on items returned within the distance selling timescale. Their usual ploy is to ask you to provide proof of return of of the item giving you the email address to reply. I made 4 attempts to email them but each time the mail is 'undelivered', i.e., blocked. I don't know how their staff sleep at night. No integrity and no conscience would help! I will ensure the appropriate authorities are aware of this firm but in the meantime AVOID Tap Warehouse and Beyond Retail and associated traders.”

Helpful Report

Posted 2 years ago

“Disgraceful service and lane excuses. Paid £264 for a Butler & Rose "Catherine" toilet, cistern and seat. Arrived with a damaged Cistern with two cracks. Sent the cistern back. They sent a replacement. The plumber arrived and installed the toilet, and commented that the cistern did seem to be compatible with the toilet, it looked small, like a cloakroom cistern. The toilet seat sat several inches higher than the top of the toilet, and sat on the flush handle, which has after one day damaged the toilet seat. Did not look like the toilet I purchased. It looked odd. I checked the Web site to discover, they had sent me the wrong cistern. The toilet I ordered was a Butler & Rose "Catherine" close coupled toilet, the replacement cistern was off a Butler & Rose "Darcey" low level toilet. A different size, shape, and looked totally different. I now find that Tap Warehouse will not change the Cistern, or offer any solution. After three emails, several photos and messages, they are now ignoring me. Disgraceful service and a useless toilet. £264 wasted. Buyer Beware. Do Not Buy from Tap Warehouse.”

Helpful Report

Posted 2 years ago

“I bought the Harbour Status Concealed Shower Valve, Fixed Wall Mounted Head & Slide Rail Kit. The item is painted black and the black paint flaked off within months of using it. Tap Warehouse replaced the item, but the same thing happened again. I am now trying to get this one replaced, but customer services are impossible to get hold of. I regret using this company.”

Helpful Report

Posted 2 years ago

“Absolutely awful company to deal with, ordered 2 taps for my kitchen and utility both sets turned up with parts missing, sent back and ordered another 2 sets, I thought I’d give the company another chance, when fitted 1 set dribbled water when turned off and the other had no resistance in the swivel, I decided to send back the one with the dribble as it was annoying, this is after they got me to take apart the tap and soak in vinegar ect! Well it took about 3 weeks for them to pick up, I was told they would have to get in touch with the manufacturer to see if I was entitled to a refund as it was fitted even though tap was faulty Before they can pick up. It’s now been about 3 weeks after they picked up and still no refund they even kept the £5 delivery charge for the original order. After several emails asking for my refund they have stopped responding to me. I’m now informing Barclay card to claim my money back through them. DO NOT DEAL WITH THIS COMPANY WORST COMPANY I HAVE DEALT WITH. If things go wrong you’ll waste hours trying to exchange or refund.”

Helpful Report

Posted 3 years ago

Tap Warehouse is rated 2.0 based on 44 reviews