I booked a car and on the,on line form it had a note for requirements , I put that I needed 2 child seats, they sent me a confirmation email ,confirming my booking , at no time did anyone tell me that I would not get the child seats, I found out 3 days before because I SENT AN EMAIL TO CONFIRM MY BOOKING AND THE CHILD SEATS,IT WAS THEN THAT I WAS TOLD THAT I WOULD NOT BE GETTING THE SEATS, clearly they were leaving it till it was to late to do anything about it, so that I would lose the £124.50p that it cost me , I contacted the company and the person I was talking to agreed that the confirmation should not have been sent and I would receive a full refund, 15 minutes later they call me and someone else said I would only get 10% back because I cancelled late, again they should not have confirmed if they could not provide what I asked for. 20 minutes later they called again and said that they had found 2 child seats but I would have to pay £10 for each seat,I said not to this and they hung up, on the day I was going they called 1 hour before and said my cab will turn up , I asked if he had child seats in the cab ,but was told no, I said that I cannot have the car without the seats that they confirmed, he then said if you don't want it I would lose all my money. I DO FEEL LIKE I HAVE BEEN MUGGED, AND HAD £124.50P STOLEN FROM ME. THEY LET THE TIME RUN DOWN SO THEY CAN TAKE MONEY OFF YOU, CLEARLY YOU DO NOT VET YOUR CAB COMPANIES, TO SORT OUT THE BAD FROM THREE GOOD . PLEASE DO NOT USE THIS COMPANY, RAN A MILE FROM IT . I DON'T BELIEVE THAT THEY ARE BASED IN THIS COUNTRY.AVOID