Anonymous
Temu has the worst customer service I have ever seen in my life, Temu agents keep sending me the same rebootics emails again and again, they don't even trying to read my request and my complaint about requesting a refund because they shipped my product to a wrong address (different address than the one I selected in the order). I feel like I am talking to a reboot, the only this change in their replies is the structure of the email and the agent name, but they keep sending me the same rebootic reply. This is really unprofessional and frustrating, they have no human touch and I'm wondering do they have a supervisor or a quality team who check how the agents play with us and ignore what I'm saying. In one ticket more than 20 agents who keep copying and pasting and sending me the same reply like a reboot. To Temu management, check the Temu Ticket: "1713837357032292" to see how is your agents is unprofessional because I will report you to European commission ECC for violating all the e-commerce rules and for violating my rights as a customer. I need my money back so proceed to refund my order "BG-2404215B2U9BZSS7".
3 weeks ago
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temu.com has a 2.0 average rating from 46 reviews

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