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Anonymous
After successfully ordering a few items from Temu I bought a camera for $75.98 on March 30, 2024. When I had received the camera I discovered the identical one at Aliexpress.com for 38.97. Reading that Temu has a price adjusting policy I wrote them a letter on April 12 asking for some price adjustment, and if no adjustment was forthcoming, that I intend to return the camera for a refund, and to buy one from Aliexprss. To be sure, I sent Temu an email on April 15, and not receiving a reply, sent another email on April 24. I also mentioned in the correspondence that, if the difference had been $10 or 15; I would not have bothered to write, but it being almost half the price it is a different story. As of today, May 16, 2024 I have not received a reply to any of the three mails, which indicated a very poor customer service. They got my money – never mind what the guy wrote, they probably think. I also have read several bad reviews about the Temu refund procedure and therefore I changed my mind on returning the camera, avoiding long long waits or, possibly, never to receive a refund. I do not recommend this company. I have uninstalled the Temu app from my tablet and have told most people I know about this experience. Do not buy from Temu. P. S. The camera is a good one and I like it. Mill Bay, BC, Canada
1 year ago
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