I ordered goods from Temu last year, placing more than 100 items and was happy with their service until yesterday when my parcel was lost. I had ordered a birthday gift for a family member, and this parcel went missing. My experience with customer service was an absolute nightmare. They kept repeating the same things over and over, and seemed incapable of resolving the issue. However, I must mention that they excel at making you frustrated. I requested to speak to a supervisor nearly half a dozen times, but my requests were ignored. The online chat continued for nearly an hour before I finally got to chat with someone else. The behaviour of their customer service representatives made me want to swear. Additionally, last year my orders had no minimum order requirement. Since a few months ago, I must now place a minimum order of $40. It seems that the more you order, the higher the minimum order limit becomes. This company does not reward loyal customers for supporting their business; instead, they punish you by raising the minimum order limit.