Temu shut down my account because their Chat refused to accept written proof showing payment of a charge that my bank mistakenly withheld. I submitted a letter at Temu’s request from my bank confirming the bank’s error, along with statements showing Temu was paid for all charges. Temu then wanted another letter from the bank, but would not tell me what amount was allegedly owing or what date. The Director of Customer Care in the Temu Boston office, Joy Lee, does not respond to documentation. Temu needs to substitute automated Chat representatives, along with their Director of Customer Care, for real people who comprehend a fairly simple situation. Temu does not respect or value their customers because they have the volume. The government should shut down Temu and not TikTok. TikTok respects their users.