Terrible Customer Service and Payment Experience I had an extremely frustrating experience with Temu. I placed an order for a pair of heels at the beginning of August 2024, but the issues began when I was asked to pay for customs a week later. The payment process on their app was a nightmare – despite multiple attempts, I couldn't complete the transaction due to a glitch that prevented payments from going through. To seek assistance, I reached out to their customer service through the app's chat function, but to my dismay, there were no agents available to provide support. I was then directed to contact their agents via WhatsApp, but even on that platform, my queries went unanswered. Despite voicing my concerns through a review on their app, I didn't receive any response or acknowledgment from Temu. The lack of customer service and the unresponsive communication channels have left me extremely dissatisfied with my experience. At this point, I have lost all interest in making any future purchases from Temu and strongly advise others to be cautious before engaging with this company. I am now seeking a refund for the order that was never completed due to the payment issues and the abysmal customer service provided by Temu.