Very bad customer service, every time I contacted them, I wasted a lot of time and nerves. They avoid giving precise info, just give same generic answers and sweet talk you without actually doing anything. Every time I contact them, I lose an hour or 2 and get so frustrated because I don't get the info or help I need. They often skip reading messages and checking photos and screenshots. This week I communicated with them for days about my due refund, they were constantly saying that my package was still not delivered to them even though I sent them delivery proof million times, they left a false tracking update on their website for days. I asked them to contact warehouse for confirmation which they did not do (I am sure of it because all agents gave one same reply that it was still not delivered). I threatened to ask my bank to send Temu an official request for a refund and to contact all Temu directors on LinkedIn and send them delivery proof from the carrier and publicly show everything on Linked and other SNS. I don't know if it was because of that or the warehouse sorted it out but I eventually got my refund. But the CS drove me nuts for days, their service is really horrible.