I have been a long time customer of Temu. Not had a problem with returns, refunds or issues with Customer Service. My issue is how they scam you with the Fishland/Farmland games. After you pick your items (that usually don't cost more than 30/40 dollars) you have to spend hundreds of dollars trying to get the "FREE" items you picked. Your choices of items are also only on the pages they decide. The less expensive items for them. It takes more money than what the items you picked are worth to "win" them. My advice, order and pay for what you picked if you really want them. It will save you so much money. Don't get caught up in trying to win items. Temu is smart. They tease you with free offers but charge you hundreds to get them. Just buy them outright. I too was caught up on the games until I realized what was happening. Don't do it.