I have to be honest here - the ease with which you can order, the speed of delivery & refunding the return was excellent. What was poor was the recommended fan for the clear case not having the correct screws to fit it & this was a disappointment (if only a cheap purchase). Much worse than this though was the Raspberry Pi 4B 8Gb that came in the starter kit. What a piece of junk. It wouldn't install the OS from the supplied SD card at all, the "product help" on the webpage didn't help at all & thus I ended up writing an updated OS image to a much better quality SD card than is supplied with the starter kit. That managed to install, update & then continually shut down after 1 - 2 minutes. The conclusion? Despite the claims that all Pis are all tested, they obviously aren't. For any prospective buyers, don't waste your money on it. The company is ok to deal with, but the 4B 8Gb is utter toilet.