I am a repeat customer and love your sauces. I have shared my sauces with friends and coworkers. Having others that may have never heard of your amazing brand and a variety of delicious flavors, turn into potential customers. This December I made a purchase for myself and then made a second purchase of multiple bottles. The second purchase of multiple bottles of different sauces was a Christmas present for a friend/coworker. Unfortunately the star if the show was the bottle of original sauce that was sent damaged. I wrote a email and sent a picture of the cracked cap. It was leaking all in the box. I was desperate for a replacement bottle. What I received from your company was a generic response that I was refunded money for the damaged bottle. Seriously! I was not asking for the world or wanting bunch a free stuff, nope just a replacement bottle. By your genetic response or automated email that you just refunded me my money, it told me all I needed to know what you thought of me being your customer. So possibly I have made my last purchase.