Absolutely appalling...DO NOT ORDER ANYTHING FROM THIS COMPANY. We ordered goods at the beginning of January... we paid the delivery fee, goods arrived today (£500) and the UPS man said that now we are out of Europe we had to pay another £106 to him in order to receive them. I rang tomann.de uk and they told me that they are trying to sort this out but couldn't help. There is nothing on their website that says you have to pay another 20% and even when I have googled it on their website now nothing comes up. I have been on every music website I know and told all the muso this company...hopefully you will feel the same ways and music college students I can find to not order from them.