Musikhaus Thomann Reviews

3.93 Rating 28 Reviews
75% of reviewers recommend Musikhaus Thomann
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This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
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"It's been 6 days and this company has STILL not dispatched my item. When I call up all they give are excuses. Asked to speak with a manager and the customer service representative laughed at me. They won't get my money again. A really horrible company."
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Posted 1 week ago
Are you Musikhaus Thomann? No one is perfect. Reply to this negative review and show your potential customers that you value the feedback Musikhaus Thomann receives and that when things do go wrong you do your best to put things right. Reply Free
"A while ago we bought a Celviano digital piano from Thomann for my wife. Recently the keys started to jam and produce a weird sound every time she pressed them. We called Thomann and they asked us to send them the piano by UPS. We asked if there was an other way (highly doubting the piano would reach its destination unharmed) but they insisted. We packed the piano (wrapped it up in layers upon layers of bubble wrap, taped extra cardboard to the piano corners to protect them, put the piano in the box and filled the open spaces with extra bubble wrap). Tbh I have no clue what we could have done more to secure the piano. We send it away and a week later we get a mail from Thomann with pictures showing our piano COMPLETELY destroyed. Wood had chipped, pieces had broken off completely, it was broken and dented everywhere and the side panel was just missing... This wasn't just some damage where the piano hit a wall or something. This box had been dropped and tossed around repeatedly! UPS told Thomann that it was wrapped badly so all costs would be for us... We contacted UPS but apparently, because Thomann was the paying customer with UPS we couldn't even make our case. We employed Thomann to try to make our case for us. Today we got another mail from Thomann... Or we buy a new piano or we repair the old one but that's going to cost more... UPS completely denies accountability and Thomann will not be held responsible. My wife of course is heartbroken... we just had a baby so she was looking forward to start playing the piano again but atm we can't afford to replace it... So I ask everyone to be very careful sending ANYTHING to Thomann seeing they work with people who basically toss boxes with pianos around. Thomann should've known they were not trustworthy and yet they keep working with them!"
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Posted 2 months ago
"TERRIBLE EXPERIENCE!!! - I never write reviews, so for me to do so, the service must have been really bad. All I can say is ... "What an awful experience I have had ordering an instrument online from Thomann." HERE'S WHY: It took over a month and when I finally received the package ... they had sent the WRONG INSTRUMENT (I found out later that it was due to mislabeling of their product). After receiving the wrong instrument, I had to go through the painful process of sending it back (getting shipping quotes, dealing with delayed customer service emails, taking several pictures of the shipping boxes/labels/instrument, and so much more). After sending back the instrument, I became even more frustrated to eventually get the news that they were "out of stock" on the instrument that I originally ordered. At this point I still haven't received my refund. MY ADVICE: Do not order from Thomann. Just pitiful service all around."
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Posted 4 months ago
"Quality product and very fast delivery from Germany...why did we vote to leave the EU, dealing with companies like this is a pleasure!"
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Posted 4 months ago
"Excellent service and top quality goods. Very helpful and knowledgeable with their products thus making it easier to order and understand the products"
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Posted 6 months ago
"Excellent service and top quality goods. Very helpful and knowledgeable with their products thus making it easier to order and understand the products"
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Posted 6 months ago
"Great product range, competitive pricing, speed & quality of the delivery service and the tracking provided was extremely useful as I was cutting it close for when I needed certain items to arrive!"
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Posted 7 months ago
"They are from Germany, which didn't stop them to despatch my order on the same day, allowing it to arrive 2 days after. Amazing customer service, answered all my questions. Great experience."
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Posted 8 months ago
"Great service from knowledgeable staff and only the best products for those in the music industry."
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Posted 9 months ago
"Fast delivery. Good service. Expensive shipping."
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Posted 10 months ago
"very bad expirience with this company! i buy i (try buy )!! some headphones ultrasone pro 900i i make order pay debit card found was immediately frozen at my Debit card , so my bank accept payment i think will be all ok and i get my headphones and next day someone from company write to me mail your order was cancel you must make new order and -pay bank transfer WTF? i pay already Debit card (my found still frozen at my debit card) so i call to my bank and they told me do not send any Bank Transfer to this company 3 days i write mails to real cancel my order and try get back my frozen founds to my debit card , card was Visa! problem is how many days i need to wait to get back my founds :/ very bad company customer service does not exist so now i wonder how many time i must wait to back my reserwation money"
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Posted 10 months ago
"Thomann is fast. Never had any problem with that site."
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Posted 10 months ago
"This shop have all instruments and accesories for all musicians, organized by brands, models, types, best deals. Great service, support and fast delivery."
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Posted 10 months ago
"GOOD PRICES AND GOOD INSTRUMENTS!"
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Posted 10 months ago
"Not recommended for Asian countries I booked a article of 290 euros and i had to pay 190 euros just for transport and customs. Nothing was alerted/warned for customs related money. I dont recommend this website for booking for Asian countries atleast."
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Posted 11 months ago
"Flexible. Friendly. Customer service excellent."
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Posted 1 year ago
"I know many will say, they were good because the goods were fine...BUT, what happens when the item doesn't work, that's when you find out how good a company is to my way of thinking. Sadly Thomann felt it better to ignore me and then chose to lie later that they did try to contact me etc etc. CS Staff emails were rude, arrogant and twisted to the point that the customer must be at fault. Very sad. No return option, no refund, even trading Standards could do nothing :( Never again!"
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Posted 1 year ago
"Awful experience, never have I ever met with such a bad level of customer Service. The product didn't work, they could be arsed to help or even care."
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Posted 1 year ago
"Bought a Beyerdynamic TG V35 s microphone from them. Arrived perfectly and has worked very well. I've had it for a few months now."
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Posted 1 year ago
"Superb company always willing to help with any problems, and provide a wonderful service for the musician."
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Posted 1 year ago
Musikhaus Thomann is rated 3.93 based on 28 reviews

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