I ordered a set of speakers to the UK. Upon receiving the confirmation email there was a note to say that my order would be subject to several charges payable on delivery that would bring the total price to 33% more than I was charged by Thomann.de I emailed the sales representative to cancel the order and recieved no reply. I then called their office in the UK and was told that as the order had only been dispatched a couple of hours ago they would cancel the order and I would receive a refund when the package returned to their premises. As it turned out this did not happen and the package arrived while I was out, leaving me with no option to send it back with the courier and landed with over £100 in extra charges on a package that was never supposed to be delivered. I enquired with the courier as to whether they had recieved any instructions from Thomann.de and they told me they had no record of any correspondence from Thomann.de. I would not recommend this company. I do not consider them honest and their customer service is terrible. I'll never use them again, and neither should you.