STRESS AND GRIEF BUYING FROM THOMANN! I’ve been a loyal customer of Thomann for over 10 years, and always recommended people to buy from them, but after my last transaction I won’t be buying from them ever again. I received a guitar with a damaged neck and contacted them expecting a swift response for an exchange but that didn’t happen. They asked for pictures which I sent, then they asked for more pictures which I sent again, and then they completely ignored me after that! After a couple of days of not hearing from them, I contacted them to see what was happening, and they told me that I had to take the large parcel to a DHL drop off point! Pathetic! Bad service! Unnecessary stress and grief! There are plenty of trustworthy companies out there with great customer service, unfortunately Thomann isn’t one of them!