Following the placement of my order I quickly wrote to them asking if I could add another guitar to my order as the postage had cost me $200+. I titled the email can I add to my order? I addressed it to the export department and the contact provided. I checked their website and this is what the say to do. They say if you want to add items contact the export department. 36 hours passed , my order had not been processed. But when I received notification that now it was processed and shipped I contacted them to tell them I wasn’t happy. The response was rude and impersonal. Telling me I should have called them. I followed their exact instructions. I would not recommend buying from them. My guitar is taking much longer than quoted it would and has shipped from Germany to America to get to me in Australia.