I ordered a new Yanagisawa Curved soprano saxophone from Thomann on a Friday evening from the west coast of the USA. It was shipped on Saturday and arrived in the U.S. on the following Monday. I was absolutely amazed! The shipper was experiencing severe weather-related delays however, so it took another week to be delivered. Still, that was not Thomann's fault. The instrument arrived in a well packed double box....triple if you count the Yanagisawa case. The best part of the experience though, was that I saved $2300 over the cost of the same instrument from the few U.S. retailers that had it in stock! All of the communications with the Thomann representatives were quick and pleasant. Truly excellent service.