A+ service. Ordered on Thursday night from USA received Wed. the following week. Puts Sweetwater to shame since I'm only 2 States away & paying 3x's as much for 1 guitar. Not only was the price I paid for 2 guitars far superior then Gibson, Epiphone, Fender, & Squier but the quality was better. I am a hobbist luthier & I'm telling you the Harley Benton guitars I received were so close to being setup out of the box I was amazed especially after my recent purchase of a Sonic Squier with only a single way trussrod. The only thing I ask Musikhaus Thomann is that they make sure the styrofoam used to support the guitars are all in the shipping boxes as one of mine at the body end was missing & there was no protection in the second box either to support for impact.