Customer service is very good at letting you know when your orders ship and also very good at making changes to your orders when needed. They actually respond to you personally, which I find very nice. Its a personal touch and makes me feel more comfortable to that there is a human on the other end that you can reach out to if you have issues or if you want to share why you are buying a particular item. I have only good things to say about Marcus especially as he handles International orders, and he is a ROCKIN great dude. Lastly, the Harley Benton brand is amazing to me and I have much more expensive guitars, but play the Classic BT V in a Michael Schenker Tribute band. Order a T style recently as well and cant wait to get it.