Purchasing - not great. Large items can take WEEKS to get through customs, and they often take days to send them. Returns/Warranty - terrible. After over a week "awaiting a response from the manufacturer" I gave up - went direct to the manufacturer, and was responded to within a couple of hours, and item collected at their cost the next working day. Thomann seem to absolve themselves of all liability here, and its woeful. Cheap prices though, but I've learnt that this is not the be all and end all - I'll definitely be supporting my local stores much more in the future.