Thomann services are a disaster😱, if something happens to an instrument under warranty and it needs to be repaired, I find,, many lies and reasons not to repair it without asking you for a lot of money for repairs", and Taylor guitars,,may God protect you from them and their services"🫤,,, I have been a Thomann customer for several years, but now I have had a great disappointment with them, I bought a Taylor guitar from them for around 3000e, since I got it I have had problems with it, I sent it back to them because it did not sound good neither in the cold nor through the box, and after a few months I woke up that its face had swollen and came off in the middle where it was joined, I sent it back to them and after 1 month, they give me the answer that they sent it to Taylor to repair it and those "liars, scoundrels and lazy people" do not want to lift a finger unless you give them money even though they boast that they have a 10-12 year warranty, after not even 2 years they don't pay attention to you, they found a reason that I put "guitar solution on it and that the guitar dried out" 🫢😂, a big lie, because with me it was exactly the opposite the guitar swelled from the humidity in the factory and came apart at the joints,,,I read a bunch of negative reviews about Taylor guitars, a disaster, just like me people suffered with them