I ordered a guitar knowing it wasn't in stock and needed to be manufactured upon ordering it. It took 9 weeks to get it, but 2 if those were due to a customs delay. When I received the guitar I saw that it had been set up well and exactly as described. Unfortunately the shippers were not very careful. It had been hit on the head stock and sustained some minor damage. Once Thomann understood what had happened they offered a fair discount. It wasn't a blunder on their part, but they did try to remedy the situation to my satisfaction. The guitar still plays grea6and I can live with the slight damage.