U.S. buyers beware: Today marks day 49 waiting for my order to arrive. Order placed on 3/12 and processed the next day. Even after talking to every person in logistics and customer care, they refused to resend a guitar that was less than 200.00. DHL had me request Thomann to open a missing parcel case to investigate (Thomann agreed to open a case on the third request), their response was that it was loaded onto a plane and confirmed landing (they could not give me any correlated evidence for this). I waited three more weeks and opened a case with US customs who CONFIRMED that my parcel associated with this tracking number never left Germany. After relaying this info to Thomann, they explained that when parcels are missing; they will not resend or refund until they have received the insurance money to cover themselves. The guitar was still in stock at this point and I pleaded my case that I just wanted to receive the guitar, to please just send another....they declined. The guitar is now on backorder for months, they sent a refund, absolutely horrendous affair. Sad part is that I still want the guitar, bummer. To add: I am fully aware of the logistics nightmares that the covid situation presents, which is why I was very understanding. Talking with a half dozen reddit users who ordered around the same time or after me all received their parcels in 7-11 days.