I was constantly on the phone yesterday (29/04/20 ) to try and buy a B stock key board Also I was trying to find out if the extended warranty covered the pickup and return of the item if faulty . The customer service or sales department could not answer but after pushing the question I was then informed that they would send a returns label and I would have to carry this full size keyboard to the local ups office or a post office. When questioned further the girl at customer service said that I would be able to carry this item quite easily.and this wouldn't be an issue ??? The sales department could not answer any technical questions . The staff were in my opinion very abrupt and rude and unhelpful and would not give a first name unless pushed . I had been working at the Nhs for nearly 36 hours on this day and the previous day ,(28/04/20) If I treated or spoke to clients in such a way I would have complaints raised against me . I will never ever recommend or use Thomann again. I advise that others think twice before giving them any custom. I phoned Dv247 who are also based in Germany but with a uk contact number and received excellent service . They will pick up and drop off items by courier with the extended warranty .