I ordered over$500 of equipment . They shipped it a week after their expected ship date, and it sat in Frankfurt for over a month. I let them know that I am moving, to please assist with rerouting the package or cancelling the order. They take weeks to respond. Its always someone different rersponding. To give you an example, in one chain of emails with 3 emails from them, I have 3 different users writing me. Victor Batalla Huergo , Susanne Sting,Kerstin Essel, Neil Ferret. Absolute hot flaming garbage of customer service and communication is just as bad, considering the shortest amount of time its taken them to respond to an email is 4 business days. Don't order anything from these people