Worst online buying experience EVER IN MY LIFE! Parcel NOT Receive. Thomann hold my money 2150 EUR and ask me to wait for 4 months for a refund. (Do I look like MONEY LENDER to you?!) WORST Customer service EVER - No Followup - Fraud shipping - DHL (The shipping Thomann use is the cheapest which takes 3-8weeks to arrive). Not DHL 7- 10days - No resend parcel, Accuse my custom IS holding the parcel - Ask to wait for 4 months for nothing. - No compensation, apologies or whatsoever - They just felt sorry for what happen o They just told me parcel lost(after 4 months), will refund me in a few days(waited for 2 weeks). o Won't ask for resend parcel o End of story? Are we even doing business here? One time dealing? OK, Am I buying cheap $100 china product? 11 March Ordered & Paid and using DHL as shipping. Estimated time arrival is 7-10 days. 24 March Tracking still display that the item is in germany. Contacted Thomann and was told there is delay due to Corona Virus. It may take up to 3-8weeks for the item to arrive.(My parcel from USA using Fedex arrived within 1-2 weeks during this time.)(My guess is Thomann lied and used the cheapest shipping method (30-60days), DHL usually take 7-15days to arrive at my country). 14 April Tracking still not yet updated. Contacted Thomann , they said they have asked DHL to investigate the whereabouts of the parcel. 24 April Still no updates. Contacted Thomann ,They accuse my local custom is holding the parcel. 2 May Contacted Thomann , was told investigation will take up to 2 MONTHS! 3 May Contacted my local custom, was told there's no parcel from germany. 1 July Contacted Thomann again. Was told the parcel is lost and they will refund me. 8 July Contacted Thomann was told to wait for official result for refund. 15 July finally receive the refund (-$38 due to exchange rate.) HOLDING MY 2150EUR FOR 4 MONTHS & 6 DAYS NOW I LOST $38 DUE TO EXCHANGE RATE & THE RENTAL MONEY WHILE WAITING FOR YOUR PARCEL! THANKS FOR NOTHING THOMANN. WILL NEVER BUY FROM YOU AGAIN!