They are absolutely useless. The EasyJet reference they provided us in order to check in, doesn’t work. When we emailed them, we were told we could expect a response within 72 hours! When we rang them, we were told we were 74th in the waiting list. We are also unable to login into our Thomas Cook account as it doesn’t recognise our name. None of this is reassuring as we are travelling Tuesday. We have since been told that the original Thomas Cook actually failed and went down, and a consortium just took over the name, so you’re absolutely no idea who you have actually booked the holiday with.