Thomas Cook Reviews

Name: Thomas Cook
Rating: 1.82

1.8 Rating 155 Reviews

19 %

of reviewers recommend Thomas Cook

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1.8

Based on 155 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5

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Thomas Cook 4 star review on 5th April 2025

Anonymous

Thomas Cook 5 star review on 3rd March 2025

Anonymous // 01/01/2019

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“We (my parents and I) travelled with Thomas Cook for the Char Dham Yatra from June 4th to June 10th,2025. Overall, the services and ground staff for Yamunotri, Gangotri, and Badrinath were excellent, and we truly appreciated the arrangements made at these locations. However, our experience at Kedarnath was extremely disappointing. We were provided accommodation in a secluded area (Gayatri Bhawan which was under construction), far from the rest of our group, which felt unsafe and isolating.The room had no lock on the door, and the basin taps were not working—there was no adequate water supply due to the defective taps. To add to our frustration,the geyser was out of order. Despite repeated assurances that the issues would be resolved shortly, nothing was fixed during our stay. It was deeply distressing to be in a situation where we had to stay in a room without basic amenities like water. (Door Lock was provided later) We reached out to our chief coordinator, Mr. Prashant Rane, for help, but he informed us that he couldn’t assist in arranging alternative accommodation. We also tried contacting another coordinator, Mr. Nitesh Shelke, but he neither answered our calls nor called back.We also contacted few of the guys from Heritage Aviation (those who coordinated with Thomas cook), but they were reluctant to help us and asked us to reach out to Thomas Cook. This part of the trip was quite upsetting and left us feeling neglected and disappointed, especially considering the high standards expected from a reputed travel company like Thomas Cook. We sincerely hope such issues are addressed in the future to ensure a safe and comfortable experience for all travelers.”

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Posted 2 days ago

“My Holliday was scheduled for 8/06/25. Than I found out that I did a huge mistake to booke the Marabout hotel and wanted to change it. I had a trouble to do it. I fully payed for this disgusting hotel which was a present for my son birthday. It was £1290. I asked for upgrade.Another bad hotel cost me £220 so until here I fully payed £1517. The Upgrade was on hold so I wanted to change it with another, may be better hotel,which price was £1790. They asked me to pay them £880 on top of the already payed from me £1517.Means the upgraded hotel will costs me in total £2387 instead of £1790…I’m already tired to continue but have a lot more of telling and screenshots of conversations for prove in the end they literally make me to give up and stick on my first booking ;( …Just had the most bad Holliday in my entire life! And it was to make my son happy for the first time. Hope I helped people with my story! Ps. I booked another stay from Rbnb and payed £380 for it because it was impossible for us to stay in Marabout hotel where in the reception I was asked to pay on top of my £1290 a £80 more for kind of fees… the place by the way was literally DISGUSTING ,DURTY, receptionist very rude… We let and never used this hotel but didn’t had any refund for that…I’m so disappointed from all my experience of Thomas cook and Marabout hotel that I don’t have any words to explain the real feeling of that!”

Thomas Cook 1 star review on 10th June 2025

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Posted 6 days ago

“We have booked package from Thomas cook for Malaysia in May’25 and they committed us to provide early check in and for beach facing room, but when we reach hotel we came to know that they even don’t raise the request for early check in and even we got normal room only and then they didn’t respond us properly even they were very strict during entire trip. I will not recommend this agency specially when you are going with family.”

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Posted 3 weeks ago

“We recently went on a 15 days Grand bargain Europe tour with Thomas Cook India. It was a very pleasant experience after initial hiccup of food served. Tour manager Abhijit executed the tour with precision. In every hotels we got our key immediately after reaching. Lunch and dinner timing was great. All Indian style food were served except in one place,local we enjoyed. He served sharpen on board to Jungfrau, many gifts from TCIL. Last night was arranged with drinks, dance and music. Advice: Long haul bus should be provided with better cushion & leg space with emergency water bottles. Hotel at Italy should hv been better. Flight selection is not convenient for people from kolkata. Unfortunately I couldn't add photos.”

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Posted 1 month ago

“Very good experience. They will assist you nicely and charges are also very minimal. One the best experiences. Special Thanks to Mr. Mrityunjay Roy for his service in making of my Forex Card.”

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Posted 1 month ago

“Disappointing Experience with Thomas Cook Forex Services I was given misleading commitments while purchasing the forex card from Thomas Cook. I was promised an international SIM card with 6GB of data, but after the card was sold, there was no further response either from the SIM provider or the Thomas Cook representative. Additionally, during my trip, I faced a currency shortage and despite multiple requests, there was no timely support for reloading the card. I had to rely on my credit card to manage expenses. Given this experience, I would not recommend Thomas Cook for forex services. It’s better to go with reliable, known vendors who actually deliver on service and support during international travel.”

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Posted 1 month ago

“Highly Disappointed ,Irresponsible ,We were in Kashmir during the Pahalgam attack and no one from Thomas Cook has reached us asking our safety.Very Irresponsible team .We will not prefer to travel with Thomas Cook again in future .”

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Posted 1 month ago

“Not at all responsive for any query.No one receives the ph if we want to communicate. Everything is lagging. Don't choose Thomas n Cook for your travel. Highly disappointed”

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Posted 1 month ago

“I will advise everyone to go through the review before going with Thomas cook. They misguides people with standards of hotels. I am having a bitter experience with Thomas cook and will never take its services anymore. I am suffering every single day of my stay. Thomas cook mislead me. Once they take money they forget everything. They lie like anything. I wish I would have go with the Google reviews and could spend a better holiday.”

Helpful Report

Posted 1 month ago

“Firstly i will say that if i had known that Thomas Cook was no longer a tour operator but instead just a travel agent, then i would never had booked this holiday with them. I should have been more inquisitive when i got my final documents through a few days before departure to find that the airline was a company that i had never heard of (Corendon) but i know sometimes planes are in for service and therefore maybe this flight was chartered.....I was wrong. The plane was not clean and the crew didnt seem that bothered. on the way out there was no hot food available but what was available did not represent what was shown on the menu. When we arrived to Antalya airport, I followed all instructions on my confirmation paperwork to find someone holding a card with my name on it. no one could be found. i then proceeded to one of the many "organised" taxi booths for my provider and they said they had no booking in my name and suggested i tried another, they also had no booking in my name so went to the third and yet again no booking in my name, at this time it was the early hours of the morning and no one (including the emergency number i called from my booking) was willing to help so was forced to pay for a taxi. which in fairness has been submitted for a refund) We arrived at the hotel to be given a room which did not represent at all the room that i had booked and i was then made to pay an upgrade fee of 50 euros if i didnt like my room. the holiday itself was brilliant, my son and I had a great time and made some lovely memories......until.... The day before our return flight home, i went online to check in at around 0600, once i had submitted all passport and security information i showed our flights....the flight time was supposed to be around 1430 but the flight once checked in was showing 1110. this again threw us into a panic as the transfer (i assumed would be booked for around 0900) would not get us to the airport in time. so i phone Thomas Cook (24hr line) to be told that the airline had changed the flight time but not told anyway but they can confirm i was on the flight....not a great help but hey ho. i then asked about the transfer and was advised that my booking was ok and i just had to contact the supplier and confirm the pick up time. I called a number who informed me that i need to phone back at 1200, i waited those hours and then called back and spoke to someone who just said "send me reference numbers and name on WhatsApp" i did this and was told, i had no booking and that they were unable to find anything with my name or reference number. I called back Thomas Cook who said they would sort and that everything SHOULD be fine. 1500 i finally received a message saying i would be picked up at 0535. Having an autistic child who relishes in knowing exactly what the plan is made the remainder of the day incredibly hard. The plan had gone from having a nice relaxing last morning with breakfast and saying goodbye to the stray animals that he had befriended to waking up and leaving immediately at short notice. I will never book with Thomas Cook again. as stated at the beginning, if i had known that they were now just a broker, i would not have booked with them but for the sheer lack of organisation and stress this put on the trip for me, let alone what my phone bill is going to be for all of the international calls i had to make. I will not make this mistake again.”

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Posted 2 months ago

“We needed forex for our trip and Subhash from Thomas Cook at Hitech City Branch was very helpful and gave us a good deal with price and swift process.”

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Posted 2 months ago

“Good service provided by kava and Subhash”

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Posted 2 months ago

“Rupa here Did travel to Japan from 19th march to 28th march 2025 through Thomas cook mangalore . Would like to inform that the food for all the days were pathetic . Bad . It was like charity food given to us . No proper seating arrangements while having food. Many had to stand and eat . The restaurants were so small, cramped and dingy and food was horrible . Even though we paid a good amount , I felt that we were treated like we are eating for free. Our your manager Mr Anurag jhalani was a waste. He was not at all involved with the group in any way . He was of no help to us. Thomas cook should hire a younger tour manager . If not for our Japan guide shyam sharma the trip also would have been not worth remembering .”

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Posted 2 months ago

“We are returning home with buckets of delightful memories of our sojourn in Seoul and Japan.This stay would not have been warm and affectionate without your pleasant company our group member. At last but not least I must thank Thomas Cook for meticulously and explicitly arranging this tour without any heck ups. Particulary my sincere thank goes to Sonali mam. Kudos to ma Sonali( golden) and off' course to Co Sun and Jenny. Looking forward.”

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Posted 2 months ago

“Thomas cook not giving payout of volunteer's of dehradun for nation games 2025 , from feb 28 the payment is pending and its been over a month. The volunteers were college students they managed or borrowed money to go to the respected venues and still no information or any support regarding the payment from thomas cook. Shame on you thomas cook”

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Posted 2 months ago

“The hospitality provided by Mr. Paresh Mhatre, Tour Manager and local guide Mr. Steven during the visit to Pattaya and Bangkok, Thailand from 22.02.2025 to 27.02.2025 was highly commendable. I would definitely recommend the services of M/s Thomson Cook to my friends for international and domestic visits.”

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Posted 3 months ago

“We were very happy with Thomas Cook.Team manager mr.Pravesh and team guide Mr.Stephen are very nice and very helpful. In future I will go with Thomas Cook. .”

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Posted 3 months ago

“We went to Pattaya and Bangkok from 22 Feb to 27th Feb 2025 in a group tour from Delhi. All the booking process was very smooth & quick by Mr Gurdeep Singh of Thomas Cook office GK- 2 New Delhi. Everything was booked in advance. The Tour Manager Mr Paresh Mhatre and our guide Mr Steves took care of us from the arrival at Bangkok Airport to the whole tour programme. All the hotels at Pattaya and Bangkok were nice. The day wise Itinerary was well designed and they provided us all Indian foods. We specially thank Mr Steves who was our guide throughout the tour, he was very much sincere and knowledgeable, he took care of us and accomodated all the needs. He along with Mr Paresh Mhatre made this tour memorable. All in all great service provided by Thomas Cook. Will surely recommend Thomas Cook to friends and family.”

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Posted 3 months ago

“We went to Pattaya and Bangkok from 22 Feb to 27th Feb 2025 in a group tour from Delhi. All the booking process was very smooth & quick. Everything was booked in advance. They took care of us from the arrival at Bangkok Airport to the whole tour programme. All the hotels at Pattaya and Bangkok were nice. The day wise Itinerary was well designed and they provided us all Indian foods. We specially thank Mr Steves who was our guide throughout the tour, he was very much sincere and knowledgeable, he took care of us and accomodated all the needs. He along with Paresh Mhatre made this tour memorable. All in all great service provided by Thomas Cook. Will surely recommend Thomas Cook to friends and family. Debashis Khan”

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Posted 3 months ago

“Good service”

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Posted 4 months ago

Thomas Cook is rated 1.8 based on 155 reviews