Thomas Cook Reviews

"Thomas Cook is really bad service provider. They had booked 2 single bedroom for the honeymoon package. When asked for replacement they said that it's for 2 pax and they don't guarantee double bed. If you cannot provide honeymoon package, or if you don't take responsibility of this, please don't provide this service. Very unprofessional and irresponsible people. They even took wedding invitation as a proof of honeymoon package, what's the point if can't give the minimum required double bed for the honeymoon. They denied to book another equivalent hotel."

"I had booked a honeymoon trip to Bali for 7N 6D. Their plan and service was good especially they prefer our choices and plan according to that. Thank you Mr.Raezz sir for your kind support and special thanks to our driver cum guide *Mr.Agus* for his care and support during our travel \ud83e\udee1"

"The most worst experience of mine in an international trip ever is from this thomas cook"

"Sneaky business practices. What they advertise on their website is not true what they sell. I got the borderless prepaid card from them where they advertise it has free ATM transactions on all AllPoint networks but when you actually go to use it, you are dinged around 8$ for it. There is zero customer service. Their phone number goes to an advertisement agency. Don't know how this company is selling this card. Never buying their card or products again."

"I would give less than 1 satr if I could.\r\nBooked a holiday to go to Crete on the 16\/08\/2022 for myself and my girlfriend to go October 2023. All paperwork was sent through and seemed to be all good. On the booking we was told as our flight was booked with wizz air that we would have to add baggage directly with them.\r\nOn Thursday 12th January I decided to go and book the baggage and seats for our flights.\r\nUsed our booking reference to find out that the dates booked for the flight were wrong, and that the flight had already been cancelled.\r\nTried to call the customer service line, to which you get a recorded message option 1 to book a holiday, option 2 if you already have a holiday booked.\r\nIf you press option 2 you get a recorded message telling you to use Whatsapp or chat that the only option.\r\nManaged to speak to someone by using option 1, got through to a lovely man and he was shocked like me that no one had contacted us to let us know that flights had been cancelled.\r\nI received an email saying my only options was to pay an extra \u00a3802 for different flights or cancel the holiday.\r\n13\/01\/2023 I called the up on a different number that is advertised for customer service to get through to a person.\r\nThe person was polite but spoke to someone from the team dealing with the booking to say it was just a typo for the wrong dates and the dates we were supposed to fly were correct.\r\nOur flights 21\/10 - 28\/10 on the wizz air website flights were 23\/10 - 27\/10 so they lie too.\r\nI made it clear that i was appalled with their customer service and that I would have to have a refund but that I no longer had that credit card anymore.\r\nThen I am told that I would have to contact the credit card company I no longer use to get my money back.\r\nSo I had to find out that flights were cancelled and will have to spend hours on hold to a credit card company that I no longer have an account with to get my refund.\r\n\r\nI will never use this company again and if you are having any problems and you don't want to speak to a computer through the chat on website or the computer on whatsapp here is a number to use 02080163298\r\n\r\nDate of experience: 12 January 2023"

"I booked a hotel and checked cancellation rights which said fully refundable, paid deposit of \u00a340 then realised when I recieved the confirmation the dates were a week later than I needed, the week before was significantly more expensive so I live checked to cancel, terrible service - agent Stefan said he would charge \u00a325 to cancel despite me providing a photo stating fully refundable - I will never use this company again as they are deceitful"

"I booked a hotel and checked cancellation rights which said fully refundable, paid deposit of \u00a340 then realised when I recieved the confirmation the dates were a week later than I needed, the week before was significantly more expensive so I live checked to cancel, terrible service - agent Stefan said he would charge \u00a325 to cancel despite me providing a photo stating fully refundable - I will never use this company again as they are deceitful"