Thomas Cook Reviews

Name: Thomas Cook
Rating: 1.87

1.9 Rating 175 Reviews

19 %

of reviewers recommend Thomas Cook

Company Reviews

Questions

Metrics

1.9

Based on 175 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5

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Thomas Cook 3 star review on 14th September 2025

Anonymous // 01/01/2019

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“I went for Cash Currency of Thai Baht. The agent was very polite and supportive. The overall process was very smooth and less time taking. It all depends how much you take to keep your documents ready. The very next day I was able to collect the cash from Meerut branch. The staff in Meerut branch was also very nice, they gave me time slot, and gave me a reminder call on the collection day. Staff member "Prerna Singh" at Om Plaze, Meerut branch was genuine and helpful. Just few signatures I had to do and the job was done. Only thing that I would have like more is home delivery of cash. Currently, they don't provide door-step service.”

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Posted 8 months ago

“Legitimate medical reason to cancel holiday they won’t refund flights.”

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Posted 8 months ago

“Vinay from Annanagar, supported me on my requirements. He is very knowledgeable and humble person. People should asked for Vinay when you seek solutions from Annanagar, Chennai”

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Posted 8 months ago

“Hotels were not up to standard. Insisting on visiting gardens in the autumn weather just bc it's on the itinerary. There was nothing to see in the gardens. Vendors annoying us at every turn. And we were told kashmiri is suffering economically..so? What else? Wouldn't take us to the local markets..only where they decide to take us...enough said. Positive was the driver was courteous..”

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Posted 8 months ago

“Ankita from your camp branch was a great help. She helped me for card activation and explained about its usage. She is most courteous and helpful. Best wishes to her!!!”

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Posted 8 months ago

“They have a huge spread in exchange rates. They don't have a customer centric approach and try to loot customer with their prepaid card”

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Posted 8 months ago

“Worst travel company in India. Once you pay the advance booking amount, prices keep on going up and the customer service courtesy starts going down. The standard of facilities and services provided during the trip is not what is being advertised. Brij Bansal”

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Posted 8 months ago

“Thomas cook a known brand but very insensitive to people's need and if things are not working well,they leave the people on God's mercy”

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Posted 9 months ago

“Horrible experience on europe tour. Rude tour manager, pathethic customer service.”

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Posted 9 months ago

“I had an extremely disappointing experience with Thomas Cook during my Vietnam tour (4D/5N). The planning was thoughtless, with three out of five days wasted at airports. Key activities were missed due to poor scheduling, and my visa was issued just hours before departure, causing unnecessary stress. Logistical issues were rampant—at Halong Bay, we were stranded without support, and at Danang, we had to carry luggage from the 7th floor due to no electricity. The hotels were subpar, and flights were poorly chosen, with one route offering no meal option. Overall, it was evident that profit margins were prioritized over client satisfaction. I will not be using Thomas Cook again and cannot recommend their services to anyone seeking a well-organized and stress-free trip.”

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Posted 9 months ago

“Very good platform. Tried many platforms this is the best”

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Posted 9 months ago

“Thomas Cook is really bad service provider. They had booked 2 single bedroom for the honeymoon package. When asked for replacement they said that it's for 2 pax and they don't guarantee double bed. If you cannot provide honeymoon package, or if you don't take responsibility of this, please don't provide this service. Very unprofessional and irresponsible people. They even took wedding invitation as a proof of honeymoon package, what's the point if can't give the minimum required double bed for the honeymoon. They denied to book another equivalent hotel.”

Thomas Cook 1 star review on 30th November 2024

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Posted 10 months ago

“Very slow in responding Very poor service by Ruqaiya Ansari and Ashrada Doifode”

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Posted 10 months ago

“We booked Bali trip with Thomas cook agent, even though I gave him list of visiting places in Bali, he confirmed all those places are covered. Once we landed in Bali we came to know none of the places were covered, the driver was not willing to cover what we requested for, ended up paying to another service to visit places which cost us a lot. The agent didn’t inform us to convert Indian Rs into Indonesian Rs in India as Bali airport do not accept Indian Rs. Two women traveling facing all these difficulties, not worth to book it through Thomas cook. We are very disappointed, never book it through this travels.”

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Posted 10 months ago

“Thomas cook agents are very lazy. The agent took a long time to contact me even after official emails and after I had shared my number for personal communication on watsapp. Had clearly told them to book for 4 star resorts with deluxe rooms for accommodation of 2 adults and 1 child. But the resotrt they booked for us in Krabi was very disappointing. They claimed to be a self service and green resort but the rooms were very small with hardly any place to move and the housekeeping staff would not response to complaints. Additionally we had to wait for 4 hours in the looby in the heat as our room was not ready in time . The lobby did not hav AC and half the fans were also not working . The agent themselves are not at all aware of the local places and the resorts that they are booking. She told me that all the water sport activities are available in the island tours that she had booked for us. But only snorkelling was available. When I found this out I had to make alternate rushed arrangements to enjoy water sport activities in Phuket . In Bangkok they booked as a service apartment instead of a resort even after requests to the contrary . Daily had to take a shuttle bus 15 minutes away for breakfast. Plus the safari tour that they had booked was also ill managed. The park starts at 9:00 a.m. but our tourist pick up was at 9:00 a.m. and we reached the park at 10:00 a.m. The driver then brought our tickets and gave it to us which caused an additional delay and we had to practically run to watch the first show which be missed anyways. The park closes at 4.30 pm hence the whole day was a very rushed day running around from one place to another to watch the shows with hardly any time to see the animals properly. I sincerely request, Thomas Cook to train their agents properly in the local Cities that the tourist are booking with .”

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Posted 11 months ago

“Horrible service . They will keep calling you when you make an enquiry. But when you tell them the amount of forex required and if they see it is small then they won't bother to call you back. When you raise a complaint, they lie by saying customers number was unreachable. They will lie that email was sent stating that the number was not reachable. They only want to deal in large transactions. They already have a very poor reputation. Pls avoid. Connect with a local travel agency , they are faster and more efficient”

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Posted 11 months ago

“I am writing to formally lodge a complaint against Mr. Vaibhav Mistry, the tour guide assigned to the Swiss French Magic tour (19-27 September, 2024), specifically regarding his conduct and the service provided on the Disneyland Paris tour day. I believe it is crucial to bring this matter to your attention to prevent other travelers from experiencing similar distress. On the day of the Disneyland Paris tour, Mr. Mistry informed us that there would be only one gate for exiting the park and then left us to enjoy our day. However, when it was time to leave, we discovered that there were actually three exits, which he had not explained. This caused significant confusion among us. Mr. Mistry sent us his live location, but due to poor network connectivity, we were unable to locate him. Unlike other travel guides from Kesari and Veena World, who were present near the exits, Mr. Mistry was outside somewhere and only communicated via location sharing. He instructed us to meet him at a specific location by 6:30 PM, but despite our efforts to find the location and multiple attempts to call him, he was unresponsive and unable to provide clear directions. By 7 PM, Mr. Mistry had left without providing further instructions on how we could return to the hotel. As four women stranded at Disneyland, we felt extremely unsafe and vulnerable. When we finally managed to contact him, he made sarcastic comments instead of offering assistance. He sent us train numbers but failed to provide exact navigation details. We struggled to purchase train tickets as the machines did not accept our cards, leaving us completely lost until 7:45 PM. Desperate, we requested Mr. Mistry to arrange an Uber for us, which he refused, asking us to manage on our own. We eventually had to take a cab, spending our 135 Euros, and reached the hotel, fearing for our safety the entire time. Upon arrival, we attempted to inform Mr. Mistry that we had reached safely, but he did not answer our calls. When he finally did, he dismissively stated that he was having dinner and abruptly ended the call. Throughout the entire trip, Mr. Mistry was consistently passing sarcastic comments. He had earlier mentioned that he would surely leave us (four ladies) behind, which he ultimately did. This experience was horrifying and put our lives and safety at risk. Mr. Mistry's behavior was unprofessional and unacceptable.”

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Posted 11 months ago

“Please check and double check your booking, even if you have confirmation emails from Thomas Cook. We booked our perfect holiday online this summer, so we thought. We got our flight fine, our transfer and then we got to the lovely hotel. The staff asked for our details and then started to look a little puzzled. The next moment the manager came over with two pieces of paper, saying our booking has been cancelled and there are no other rooms. With that she walked off. Luckily my husband’s phone was working so we phoned Thomas Cooks helpline. They were as confused as we were at that point. We had spent a lot of money on our perfect holiday, we even went over budget to have our own pool. Thomas Cook did sort a room out that they said was more money, than what we paid. It wasn’t any where near like the perfect holiday we had booked for ourselves. They did get us a room in the same hotel. If I’d realised then what a waste of money the holiday was in the end. I would have got a flight home that night and saved our money for another holiday. Hoping we would get some decent compensation for the inconvenience and disappointment of it all, has made the whole experience worst. We didn’t do anything wrong other than trust this company with giving us our perfect holiday for a week, after working hard all year and going through some tough time. Now we have to start saving again for hopefully what will be a perfect holiday in a couple of year, because the compensation for the massive mix up wouldn’t get us a weekend away in a descent hotel. I understand there was human error but this company is in charge of people’s dreams. Again please check all your booking details, as I would hate this to happen to anyone else. It’s safe to say I would not recommend this company to anybody who is thinking of going on holiday and spending their hard earn money”

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Posted 11 months ago

“It's excellent performance 😊😇❤”

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Posted 11 months ago

“Avoid Thomas Cook – Misleading Advertising and Horrible Experience We booked a holiday with Thomas Cook that was advertised as “luxury,” but it was anything but! The conditions at the destination were awful. The hygiene was extremely poor, the place was infested with insects, and my legs were severely swollen from insect bites. The experience was so bad it felt like we were in a nightmare rather than on a relaxing holiday. Despite this, Thomas Cook only offered us £50 compensation, which is a complete insult given the horrible conditions we endured. Beware of what Thomas Cook advertises. What they sell as “luxury” could turn into a holiday from hell, like it did for us. I will never book with them again.”

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Posted 11 months ago

Thomas Cook is rated 1.9 based on 175 reviews