Thomas Cook Reviews

Name: Thomas Cook
Rating: 1.88

1.9 Rating 185 Reviews

19 %

of reviewers recommend Thomas Cook

Company Reviews

Questions

Metrics

1.9

Based on 185 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5

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Thomas Cook 3 star review on 14th September 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We needed forex for our trip and Subhash from Thomas Cook at Hitech City Branch was very helpful and gave us a good deal with price and swift process.”

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Posted 8 months ago

“Good service provided by kava and Subhash”

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Posted 8 months ago

“Rupa here Did travel to Japan from 19th march to 28th march 2025 through Thomas cook mangalore . Would like to inform that the food for all the days were pathetic . Bad . It was like charity food given to us . No proper seating arrangements while having food. Many had to stand and eat . The restaurants were so small, cramped and dingy and food was horrible . Even though we paid a good amount , I felt that we were treated like we are eating for free. Our your manager Mr Anurag jhalani was a waste. He was not at all involved with the group in any way . He was of no help to us. Thomas cook should hire a younger tour manager . If not for our Japan guide shyam sharma the trip also would have been not worth remembering .”

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Posted 8 months ago

“We are returning home with buckets of delightful memories of our sojourn in Seoul and Japan.This stay would not have been warm and affectionate without your pleasant company our group member. At last but not least I must thank Thomas Cook for meticulously and explicitly arranging this tour without any heck ups. Particulary my sincere thank goes to Sonali mam. Kudos to ma Sonali( golden) and off' course to Co Sun and Jenny. Looking forward.”

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Posted 8 months ago

“Thomas cook not giving payout of volunteer's of dehradun for nation games 2025 , from feb 28 the payment is pending and its been over a month. The volunteers were college students they managed or borrowed money to go to the respected venues and still no information or any support regarding the payment from thomas cook. Shame on you thomas cook”

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Posted 9 months ago

“The hospitality provided by Mr. Paresh Mhatre, Tour Manager and local guide Mr. Steven during the visit to Pattaya and Bangkok, Thailand from 22.02.2025 to 27.02.2025 was highly commendable. I would definitely recommend the services of M/s Thomson Cook to my friends for international and domestic visits.”

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Posted 9 months ago

“We were very happy with Thomas Cook.Team manager mr.Pravesh and team guide Mr.Stephen are very nice and very helpful. In future I will go with Thomas Cook. .”

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Posted 9 months ago

“We went to Pattaya and Bangkok from 22 Feb to 27th Feb 2025 in a group tour from Delhi. All the booking process was very smooth & quick by Mr Gurdeep Singh of Thomas Cook office GK- 2 New Delhi. Everything was booked in advance. The Tour Manager Mr Paresh Mhatre and our guide Mr Steves took care of us from the arrival at Bangkok Airport to the whole tour programme. All the hotels at Pattaya and Bangkok were nice. The day wise Itinerary was well designed and they provided us all Indian foods. We specially thank Mr Steves who was our guide throughout the tour, he was very much sincere and knowledgeable, he took care of us and accomodated all the needs. He along with Mr Paresh Mhatre made this tour memorable. All in all great service provided by Thomas Cook. Will surely recommend Thomas Cook to friends and family.”

Thomas Cook 5 star review on 3rd March 2025

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Posted 9 months ago

“We went to Pattaya and Bangkok from 22 Feb to 27th Feb 2025 in a group tour from Delhi. All the booking process was very smooth & quick. Everything was booked in advance. They took care of us from the arrival at Bangkok Airport to the whole tour programme. All the hotels at Pattaya and Bangkok were nice. The day wise Itinerary was well designed and they provided us all Indian foods. We specially thank Mr Steves who was our guide throughout the tour, he was very much sincere and knowledgeable, he took care of us and accomodated all the needs. He along with Paresh Mhatre made this tour memorable. All in all great service provided by Thomas Cook. Will surely recommend Thomas Cook to friends and family. Debashis Khan”

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Posted 9 months ago

“Good service”

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Posted 10 months ago

“I went for Cash Currency of Thai Baht. The agent was very polite and supportive. The overall process was very smooth and less time taking. It all depends how much you take to keep your documents ready. The very next day I was able to collect the cash from Meerut branch. The staff in Meerut branch was also very nice, they gave me time slot, and gave me a reminder call on the collection day. Staff member "Prerna Singh" at Om Plaze, Meerut branch was genuine and helpful. Just few signatures I had to do and the job was done. Only thing that I would have like more is home delivery of cash. Currently, they don't provide door-step service.”

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Posted 10 months ago

“Legitimate medical reason to cancel holiday they won’t refund flights.”

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Posted 10 months ago

“Vinay from Annanagar, supported me on my requirements. He is very knowledgeable and humble person. People should asked for Vinay when you seek solutions from Annanagar, Chennai”

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Posted 10 months ago

“Hotels were not up to standard. Insisting on visiting gardens in the autumn weather just bc it's on the itinerary. There was nothing to see in the gardens. Vendors annoying us at every turn. And we were told kashmiri is suffering economically..so? What else? Wouldn't take us to the local markets..only where they decide to take us...enough said. Positive was the driver was courteous..”

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Posted 11 months ago

“Ankita from your camp branch was a great help. She helped me for card activation and explained about its usage. She is most courteous and helpful. Best wishes to her!!!”

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Posted 11 months ago

“They have a huge spread in exchange rates. They don't have a customer centric approach and try to loot customer with their prepaid card”

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Posted 11 months ago

“Worst travel company in India. Once you pay the advance booking amount, prices keep on going up and the customer service courtesy starts going down. The standard of facilities and services provided during the trip is not what is being advertised. Brij Bansal”

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Posted 11 months ago

“Thomas cook a known brand but very insensitive to people's need and if things are not working well,they leave the people on God's mercy”

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Posted 11 months ago

“Horrible experience on europe tour. Rude tour manager, pathethic customer service.”

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Posted 11 months ago

“I had an extremely disappointing experience with Thomas Cook during my Vietnam tour (4D/5N). The planning was thoughtless, with three out of five days wasted at airports. Key activities were missed due to poor scheduling, and my visa was issued just hours before departure, causing unnecessary stress. Logistical issues were rampant—at Halong Bay, we were stranded without support, and at Danang, we had to carry luggage from the 7th floor due to no electricity. The hotels were subpar, and flights were poorly chosen, with one route offering no meal option. Overall, it was evident that profit margins were prioritized over client satisfaction. I will not be using Thomas Cook again and cannot recommend their services to anyone seeking a well-organized and stress-free trip.”

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Posted 11 months ago

Thomas Cook is rated 1.9 based on 185 reviews