We had travelled to Italy through Thomas cook Mumbai Lower Parel branch. Till the initial payments they used to call us hourly once the payment was done manager and associates disappeared and started harassing . We had to go to the branch to settle as they threatened that they are booked fully . Our flight tickets were given few hours prior to our departure it was June 30 th departure. And our return tickets were unusually given a huge lay over at Delhi where else the other passengers travelling with us were given the earlier flights Manager Madhukar and associates Prachi Patel , Saif saw to it that we had a terrible experience