Japan Extravaganza 0509 I will be giving a mixed review as the views are mixed. The pre sales service was PATHETIC with capital letters. the salesperson appointed to us (Babita) was not at all serious and was answering with few weeks gaps. After paying the booking amount they disappeared, we had to take the efforts and look for them then we came into contact with Celvita. She was the most useless person in the entire office, when i say this i mean her tone her communication was beyond horrible. She was rude and not at all apologetic when i showed my concerns about no one contacting us when required, she was just casually said that she will be handling the case as Babita was pre sales, okay but why no communication then? She just needs to be kicked out of the organization. We happened to transfer them the local currency instead of Dollars and we accepted the mistake and requested for the amount to be transferred so that we can pay the confirmation amount but her replies were rude. We had to escalate the issue to their branch manager and remove her completely out of our case. Our tour manager Mr Pranav Samant and our tour guide Reiko were amazing and planned it meticulously. This was the only good experience which was 10%.