Thomas Cook Reviews

Name: Thomas Cook
Rating: 1.88

1.9 Rating 185 Reviews

19 %

of reviewers recommend Thomas Cook

Company Reviews

Questions

Metrics

1.9

Based on 185 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5

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Thomas Cook 3 star review on 14th September 2025

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thomas cook has made me very unhappy on my ongoing goa trip . There is no accountability and no coordination between Thomas cook and zone connect park parra hotel in north goa. I have paid 80000 INR for this trip but I have to suffer. The emergency contact no is unresponsive . Zone connect park parra is not even supplying packaged drinking water . This is a very lousy and unclean hotel . Never stay at this hotel in Goa and never trust Thomas Cook.”

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Posted 3 days ago

“Thanks for seemless experience”

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Posted 2 weeks ago

“Excellent service, hassle free travel, Sandeep from Hyderabad and Jay from Dehradun guided so well thank u and hatsoff👍👍😃”

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Posted 3 months ago

“Good services”

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Posted 3 months ago

“I had a smooth process at the Pune Camp branch despite the low internet bandwidth. Sandhya Patil from Customer Care and Ankita from the Pune branch both helped with a seamless process. I had to buy Euros and they gave me a rate better than the rest of their competitors.”

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Posted 5 months ago

“Very good experience. They will assist you nicely and charges are also very minimal. One the best experiences. Special Thanks to Mr. Mrityunjay Roy for his service in making of my Forex Card.”

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Posted 7 months ago

“We needed forex for our trip and Subhash from Thomas Cook at Hitech City Branch was very helpful and gave us a good deal with price and swift process.”

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Posted 8 months ago

“Good service provided by kava and Subhash”

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Posted 8 months ago

“The hospitality provided by Mr. Paresh Mhatre, Tour Manager and local guide Mr. Steven during the visit to Pattaya and Bangkok, Thailand from 22.02.2025 to 27.02.2025 was highly commendable. I would definitely recommend the services of M/s Thomson Cook to my friends for international and domestic visits.”

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Posted 9 months ago

“We were very happy with Thomas Cook.Team manager mr.Pravesh and team guide Mr.Stephen are very nice and very helpful. In future I will go with Thomas Cook. .”

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Posted 9 months ago

“We went to Pattaya and Bangkok from 22 Feb to 27th Feb 2025 in a group tour from Delhi. All the booking process was very smooth & quick by Mr Gurdeep Singh of Thomas Cook office GK- 2 New Delhi. Everything was booked in advance. The Tour Manager Mr Paresh Mhatre and our guide Mr Steves took care of us from the arrival at Bangkok Airport to the whole tour programme. All the hotels at Pattaya and Bangkok were nice. The day wise Itinerary was well designed and they provided us all Indian foods. We specially thank Mr Steves who was our guide throughout the tour, he was very much sincere and knowledgeable, he took care of us and accomodated all the needs. He along with Mr Paresh Mhatre made this tour memorable. All in all great service provided by Thomas Cook. Will surely recommend Thomas Cook to friends and family.”

Thomas Cook 5 star review on 3rd March 2025

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Posted 9 months ago

“We went to Pattaya and Bangkok from 22 Feb to 27th Feb 2025 in a group tour from Delhi. All the booking process was very smooth & quick. Everything was booked in advance. They took care of us from the arrival at Bangkok Airport to the whole tour programme. All the hotels at Pattaya and Bangkok were nice. The day wise Itinerary was well designed and they provided us all Indian foods. We specially thank Mr Steves who was our guide throughout the tour, he was very much sincere and knowledgeable, he took care of us and accomodated all the needs. He along with Paresh Mhatre made this tour memorable. All in all great service provided by Thomas Cook. Will surely recommend Thomas Cook to friends and family. Debashis Khan”

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Posted 9 months ago

“Good service”

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Posted 10 months ago

“Vinay from Annanagar, supported me on my requirements. He is very knowledgeable and humble person. People should asked for Vinay when you seek solutions from Annanagar, Chennai”

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Posted 10 months ago

“Ankita from your camp branch was a great help. She helped me for card activation and explained about its usage. She is most courteous and helpful. Best wishes to her!!!”

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Posted 11 months ago

“Very good platform. Tried many platforms this is the best”

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Posted 1 year ago

“It's excellent performance 😊😇❤”

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Posted 1 year ago

“I had booked a honeymoon trip to Bali for 7N 6D. Their plan and service was good especially they prefer our choices and plan according to that. Thank you Mr.Raezz sir for your kind support and special thanks to our driver cum guide *Mr.Agus* for his care and support during our travel 🫡”

Thomas Cook 5 star review on 24th October 2024

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Posted 1 year ago

“It was good experience”

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Posted 1 year ago

“By doing currency daily really appreciate time work”

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Posted 1 year ago

Thomas Cook is rated 1.9 based on 185 reviews