Thomas Cook Reviews

Name: Thomas Cook
Rating: 1.83

1.8 Rating 162 Reviews

19 %

of reviewers recommend Thomas Cook

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1.8

Based on 162 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5

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Thomas Cook 4 star review on 24th June 2025

Lakshmi

Thomas Cook 4 star review on 5th April 2025

Anonymous

Thomas Cook 5 star review on 3rd March 2025

Manjula Khan

Thomas Cook 1 star review on 30th November 2024

Smita

Thomas Cook 5 star review on 24th October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disastrous management. Last minute price fluctuations and extremely poor customer service. Travel agents are chosen to reduce stress from travel plans and TC is definitely pathetic when it comes to that.”

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Posted 2 weeks ago

“I had booked exotic kashmir package tour for June 2023, advance was paid by me in February 2023 they cancelled the tour because the Gofirst Airline closed down in May 2023, I had never received an email regarding my ticket booking, i have been following up since May 2023 for refund and they have been giving excuse GoFirst have not refunded the ticket money, i wonder if I paid advance in February and Airline closed in May, Was Thomas unaware that Gofirst is going through bankruptcy when they are dealing with Airlines years and years and they are the first to know the Airline situation. It is something which I unable to understand.”

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Posted 3 weeks ago

“A horrible experience with Thomas Cook I would like to share the horrible experience I had with Thomas Cook recently related to booking References CFT2501664 and CFT2502021 under the TCS 2.0 regime. Despite the brand’s reputation, we faced several serious issues: A disorganized and frequently altered itinerary Poor quality hotels and rigid transport arrangements Hidden charges and duplicate insurance billing (refunded only after escalation) Little to no support during or after the trip What was most frustrating, however, was the post-travel response. I escalated the matter to senior leaders — including Mahesh Iyer, Syed Sarmad , Rahul Jaggi— but received no meaningful resolution. Mr. Sarmad, in particular, failed to respond despite repeated follow-ups, which I found deeply unprofessional for someone in a senior customer-facing role. This experience has severely damaged our trust in the brand. I share this not out of malice, but in the hope that Thomas Cook India takes accountability and improves its customer care standards.”

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Posted 1 month ago

“Went on European Express tour in June 2025. The tour was like a road trip where we travelling for hours together every day to spend around 2 hours or even less and the tourist spot. The support of Thomas Cook team is NIL particularly when there is a crisis, like someone stole our cash and jewellery from the hotel room booked by Thomas Cook but there was no support from Thomas Cook. Considering the amount that we had paid, Thomas Cook was a big disappointment and I will not recommend it to anyone. Poor arrangements, more of road travel and no support to be precise.”

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Posted 2 months ago

“My Holliday was scheduled for 8/06/25. Than I found out that I did a huge mistake to booke the Marabout hotel and wanted to change it. I had a trouble to do it. I fully payed for this disgusting hotel which was a present for my son birthday. It was £1290. I asked for upgrade.Another bad hotel cost me £220 so until here I fully payed £1517. The Upgrade was on hold so I wanted to change it with another, may be better hotel,which price was £1790. They asked me to pay them £880 on top of the already payed from me £1517.Means the upgraded hotel will costs me in total £2387 instead of £1790…I’m already tired to continue but have a lot more of telling and screenshots of conversations for prove in the end they literally make me to give up and stick on my first booking ;( …Just had the most bad Holliday in my entire life! And it was to make my son happy for the first time. Hope I helped people with my story! Ps. I booked another stay from Rbnb and payed £380 for it because it was impossible for us to stay in Marabout hotel where in the reception I was asked to pay on top of my £1290 a £80 more for kind of fees… the place by the way was literally DISGUSTING ,DURTY, receptionist very rude… We let and never used this hotel but didn’t had any refund for that…I’m so disappointed from all my experience of Thomas cook and Marabout hotel that I don’t have any words to explain the real feeling of that!”

Thomas Cook 1 star review on 10th June 2025

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Posted 2 months ago

“Disappointing Experience with Thomas Cook Forex Services I was given misleading commitments while purchasing the forex card from Thomas Cook. I was promised an international SIM card with 6GB of data, but after the card was sold, there was no further response either from the SIM provider or the Thomas Cook representative. Additionally, during my trip, I faced a currency shortage and despite multiple requests, there was no timely support for reloading the card. I had to rely on my credit card to manage expenses. Given this experience, I would not recommend Thomas Cook for forex services. It’s better to go with reliable, known vendors who actually deliver on service and support during international travel.”

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Posted 3 months ago

“Highly Disappointed ,Irresponsible ,We were in Kashmir during the Pahalgam attack and no one from Thomas Cook has reached us asking our safety.Very Irresponsible team .We will not prefer to travel with Thomas Cook again in future .”

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Posted 4 months ago

“Not at all responsive for any query.No one receives the ph if we want to communicate. Everything is lagging. Don't choose Thomas n Cook for your travel. Highly disappointed”

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Posted 4 months ago

“I will advise everyone to go through the review before going with Thomas cook. They misguides people with standards of hotels. I am having a bitter experience with Thomas cook and will never take its services anymore. I am suffering every single day of my stay. Thomas cook mislead me. Once they take money they forget everything. They lie like anything. I wish I would have go with the Google reviews and could spend a better holiday.”

Helpful Report

Posted 4 months ago

“Firstly i will say that if i had known that Thomas Cook was no longer a tour operator but instead just a travel agent, then i would never had booked this holiday with them. I should have been more inquisitive when i got my final documents through a few days before departure to find that the airline was a company that i had never heard of (Corendon) but i know sometimes planes are in for service and therefore maybe this flight was chartered.....I was wrong. The plane was not clean and the crew didnt seem that bothered. on the way out there was no hot food available but what was available did not represent what was shown on the menu. When we arrived to Antalya airport, I followed all instructions on my confirmation paperwork to find someone holding a card with my name on it. no one could be found. i then proceeded to one of the many "organised" taxi booths for my provider and they said they had no booking in my name and suggested i tried another, they also had no booking in my name so went to the third and yet again no booking in my name, at this time it was the early hours of the morning and no one (including the emergency number i called from my booking) was willing to help so was forced to pay for a taxi. which in fairness has been submitted for a refund) We arrived at the hotel to be given a room which did not represent at all the room that i had booked and i was then made to pay an upgrade fee of 50 euros if i didnt like my room. the holiday itself was brilliant, my son and I had a great time and made some lovely memories......until.... The day before our return flight home, i went online to check in at around 0600, once i had submitted all passport and security information i showed our flights....the flight time was supposed to be around 1430 but the flight once checked in was showing 1110. this again threw us into a panic as the transfer (i assumed would be booked for around 0900) would not get us to the airport in time. so i phone Thomas Cook (24hr line) to be told that the airline had changed the flight time but not told anyway but they can confirm i was on the flight....not a great help but hey ho. i then asked about the transfer and was advised that my booking was ok and i just had to contact the supplier and confirm the pick up time. I called a number who informed me that i need to phone back at 1200, i waited those hours and then called back and spoke to someone who just said "send me reference numbers and name on WhatsApp" i did this and was told, i had no booking and that they were unable to find anything with my name or reference number. I called back Thomas Cook who said they would sort and that everything SHOULD be fine. 1500 i finally received a message saying i would be picked up at 0535. Having an autistic child who relishes in knowing exactly what the plan is made the remainder of the day incredibly hard. The plan had gone from having a nice relaxing last morning with breakfast and saying goodbye to the stray animals that he had befriended to waking up and leaving immediately at short notice. I will never book with Thomas Cook again. as stated at the beginning, if i had known that they were now just a broker, i would not have booked with them but for the sheer lack of organisation and stress this put on the trip for me, let alone what my phone bill is going to be for all of the international calls i had to make. I will not make this mistake again.”

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Posted 4 months ago

“Rupa here Did travel to Japan from 19th march to 28th march 2025 through Thomas cook mangalore . Would like to inform that the food for all the days were pathetic . Bad . It was like charity food given to us . No proper seating arrangements while having food. Many had to stand and eat . The restaurants were so small, cramped and dingy and food was horrible . Even though we paid a good amount , I felt that we were treated like we are eating for free. Our your manager Mr Anurag jhalani was a waste. He was not at all involved with the group in any way . He was of no help to us. Thomas cook should hire a younger tour manager . If not for our Japan guide shyam sharma the trip also would have been not worth remembering .”

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Posted 4 months ago

“Thomas cook not giving payout of volunteer's of dehradun for nation games 2025 , from feb 28 the payment is pending and its been over a month. The volunteers were college students they managed or borrowed money to go to the respected venues and still no information or any support regarding the payment from thomas cook. Shame on you thomas cook”

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Posted 4 months ago

“Legitimate medical reason to cancel holiday they won’t refund flights.”

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Posted 6 months ago

“They have a huge spread in exchange rates. They don't have a customer centric approach and try to loot customer with their prepaid card”

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Posted 7 months ago

“Worst travel company in India. Once you pay the advance booking amount, prices keep on going up and the customer service courtesy starts going down. The standard of facilities and services provided during the trip is not what is being advertised. Brij Bansal”

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Posted 7 months ago

“Thomas cook a known brand but very insensitive to people's need and if things are not working well,they leave the people on God's mercy”

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Posted 7 months ago

“Horrible experience on europe tour. Rude tour manager, pathethic customer service.”

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Posted 7 months ago

“I had an extremely disappointing experience with Thomas Cook during my Vietnam tour (4D/5N). The planning was thoughtless, with three out of five days wasted at airports. Key activities were missed due to poor scheduling, and my visa was issued just hours before departure, causing unnecessary stress. Logistical issues were rampant—at Halong Bay, we were stranded without support, and at Danang, we had to carry luggage from the 7th floor due to no electricity. The hotels were subpar, and flights were poorly chosen, with one route offering no meal option. Overall, it was evident that profit margins were prioritized over client satisfaction. I will not be using Thomas Cook again and cannot recommend their services to anyone seeking a well-organized and stress-free trip.”

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Posted 7 months ago

“Thomas Cook is really bad service provider. They had booked 2 single bedroom for the honeymoon package. When asked for replacement they said that it's for 2 pax and they don't guarantee double bed. If you cannot provide honeymoon package, or if you don't take responsibility of this, please don't provide this service. Very unprofessional and irresponsible people. They even took wedding invitation as a proof of honeymoon package, what's the point if can't give the minimum required double bed for the honeymoon. They denied to book another equivalent hotel.”

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Posted 8 months ago

“Very slow in responding Very poor service by Ruqaiya Ansari and Ashrada Doifode”

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Posted 8 months ago

Thomas Cook is rated 1.8 based on 162 reviews