Thomas Cook Reviews

"Japan Extravaganza 0509 I will be giving a mixed review as the views are mixed. The pre sales service was PATHETIC with capital letters. the salesperson appointed to us (Babita) was not at all serious and was answering with few weeks gaps. After paying the booking amount they disappeared, we had to take the efforts and look for them then we came into contact with Celvita. She was the most useless person in the entire office, when i say this i mean her tone her communication was beyond horrible. She was rude and not at all apologetic when i showed my concerns about no one contacting us when required, she was just casually said that she will be handling the case as Babita was pre sales, okay but why no communication then? She just needs to be kicked out of the organization. We happened to transfer them the local currency instead of Dollars and we accepted the mistake and requested for the amount to be transferred so that we can pay the confirmation amount but her replies were rude. We had to escalate the issue to their branch manager and remove her completely out of our case. Our tour manager Mr Pranav Samant and our tour guide Reiko were amazing and planned it meticulously. This was the only good experience which was 10%."

"Japan Extravaganza 0509 I will be giving a mixed review as the views are mixed. The pre sales service was PATHETIC with capital letters. the salesperson appointed to us (Babita) was not at all serious and was answering with few weeks gaps. After paying the booking amount they disappeared, we had to take the efforts and look for them then we came into contact with Celvita. She was the most useless person in the entire office, when i say this i mean her tone her communication was beyond horrible. She was rude and not at all apologetic when i showed my concerns about no one contacting us when required, she was just casually said that she will be handling the case as Babita was pre sales, okay but why no communication then? She just needs to be kicked out of the organization. We happened to transfer them the local currency instead of Dollars and we accepted the mistake and requested for the amount to be transferred so that we can pay the confirmation amount but her replies were rude. We had to escalate the issue to their branch manager and remove her completely out of our case. Our tour manager Mr Pranav Samant and our tour guide Reiko were amazing and planned it meticulously. This was the only good experience which was 10%."

"Recently I undertook a tour to Switzerland and Italy arranged by Thomas Cook. \r\n\r\nIn June\/ July I had contacted the Bangalore Thomas Cook office at Jayanagar branch for the details regarding the tours and tour dates that are available. . An employer named Nithin helped us with everything . I wanted to specially thank Nithin for his services and assistance that he provided us throught the process. The obtaining of Visa was a cake walk.\r\n\r\nHe was very polite, professional, prompt and helpful. He answered all our questions. He made things very easy for us . I appreciate his sincerity and hard work. \r\n\r\nThe tour was a success and the tour manager Mr. Atul Choudhary did a wonderful job too . \r\n\r\nPlease continue with the efficiency you are operating."

"Logistics of Travel was good. Driver was very supportive, caring and timely pick up.\r\nImmediate response provided for any requirement."

"We are returning home with buckets of delightful memories of our sojourn in Seoul and Japan.This stay would not have been warm and affectionate without your pleasant company our group member. At last but not least I must thank Thomas Cook for meticulously and explicitly arranging this tour without any heck ups. Particulary my sincere thank goes to Sonali mam. Kudos to ma Sonali( golden) and off' course to Co Sun and Jenny. Looking forward."

"We are returning home with buckets of delightful memories of our sojourn in Seoul and Japan.This stay would not have been warm and affectionate without your pleasant company our group member. At last but not least I must thank Thomas Cook for meticulously and explicitly arranging this tour without any heck ups. Particulary my sincere thank goes to Sonali mam. Kudos to ma Sonali( golden) and off' course to Co Sun and Jenny. Looking forward."

"We are returning home with buckets of delightful memories of our sojourn in Seoul and Japan.This stay would not have been warm and affectionate without your pleasant company our group member. At last but not least I must thank Thomas Cook for meticulously and explicitly arranging this tour without any heck ups. Particulary my sincere thank goes to Sonali mam. Kudos to ma Sonali( golden) and off' course to Co Sun and Jenny. Looking forward."